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Form does not submit - Jenn theme #8681

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jromales opened this issue Feb 6, 2025 · 3 comments
Closed

Form does not submit - Jenn theme #8681

jromales opened this issue Feb 6, 2025 · 3 comments
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Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report". [Feature Group] Appearance & Themes Features related to the appearance of sites. Needs triage [Pri] Normal [Status] Auto-allocated [Type] Bug Something isn't working

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@jromales
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jromales commented Feb 6, 2025

Quick summary

When using the Jenn theme on both Simple and Atomic sites with the Form Block, form submissions do nothing, and submissions are not recorded in Form Responses in wp-admin either

The form works when using a different theme on both Simple and Atomic sites.

Steps to reproduce

  1. On a Simple or Atomic site, use the Jenn theme
  2. Add a form block in a page or template
  3. Test the form submission
  4. Try Chrome, Firefox, and Safari browsers

Site owner impact

Fewer than 20% of the total website/platform users

Severity

Major

What other impact(s) does this issue have?

Individual site owner revenue

If a workaround is available, please outline it here.

None at the moment

Platform (Simple and/or Atomic)

Atomic, Simple

@jromales
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jromales commented Feb 6, 2025

9325971-zd-a8c

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github-actions bot commented Feb 6, 2025

Support References

This comment is automatically generated. Please do not edit it.

  • 9325971-zen

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report". label Feb 6, 2025
@jartes
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jartes commented Feb 6, 2025

📌 REPRODUCTION RESULTS

  • Tested on Simple – Could Not Replicate
  • Tested on Atomic – Could Not Replicate

📌 FINDINGS/SCREENSHOTS/VIDEO
In my tests on Simple and Atomic sites it worked from my end. Also, I did a test on the reported site, and it worked:

Image

📌 ACTIONS

  • Triaged
  • Closed as could not replicate (please reopen if the issue reoccurs)

📌 Message to Author
👋🏻 @jromales Thanks for reporting this! Can you please check it from your end to see if it works, too? Thank you!

@jartes jartes closed this as not planned Won't fix, can't repro, duplicate, stale Feb 6, 2025
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Labels
Customer Report Issues or PRs that were reported via Happiness. aka "Happiness Request", or "User Report". [Feature Group] Appearance & Themes Features related to the appearance of sites. Needs triage [Pri] Normal [Status] Auto-allocated [Type] Bug Something isn't working
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3 participants