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Untangle Media: Simplify upsell message #98080

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Tracked by #95650
jameskoster opened this issue Jan 8, 2025 · 3 comments
Closed
Tracked by #95650

Untangle Media: Simplify upsell message #98080

jameskoster opened this issue Jan 8, 2025 · 3 comments
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@jameskoster
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jameskoster commented Jan 8, 2025

Image

The upsell messaging here is unnecessarily verbose. Let's explore a lighter or more nuanced approach.


Option 1

Here's a very basic idea that would reduce from two lines to one:

Image

Option 2

A more comprehensive solution could be to conditionally show the upsell messages. For instance we might only show the storage details / upsell when a certain threshold is breached:

Image

Additionally we might show the file format upgrade nudge only if the user tries to drop a video or audio file on the dropzone:

Image

This would eliminate the nagging sensation caused by the ubiquitous 'upgrade' messages throughout the experience (related: #96875).

@jameskoster jameskoster changed the title Simplify upsell message Untangle Media: Simplify upsell message Jan 8, 2025
@jameskoster jameskoster self-assigned this Jan 8, 2025
@fushar
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fushar commented Feb 5, 2025

I'm taking a look... I'll also incorporate some concerns about verbose messaging raised in Automattic/jetpack#41089. cc @arthur791004

@fushar fushar self-assigned this Feb 5, 2025
@fushar
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fushar commented Feb 6, 2025

Proposing 172488-ghe-Automattic/wpcom which implements Option 1.

@arthur791004
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Closing it as it's completed!

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