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DesignSetup: We are showing the designSetup step again after the upgrade step #99360

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gabrielcaires opened this issue Feb 5, 2025 · 1 comment · Fixed by #99366
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[Experiment] AI labels added [Feature] Block Patterns Pattern content itself, and the functionality that lets you create patterns. [Feature Group] Plans & Upgrades [Feature] Plans & Upgrades All of the plans on WordPress.com and flow for upgrading plans. [Pri] High Address as soon as possible after BLOCKER issues [Status] Auto-allocated [Status] Escalated to Product Ambassadors Triaged To be used when issues have been triaged. [Type] Bug When a feature is broken and / or not performing as intended

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@gabrielcaires
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gabrielcaires commented Feb 5, 2025

Context and steps to reproduce

As demonstrated on the attached video. We are showing the pattern selection unnecessary when the user already selected the pattern, causing a weird experience.

CleanShot.2025-02-05.at.16.27.24.mp4

Site owner impact

More than 60% of the total website/platform users

Severity

Moderate

What other impact(s) does this issue have?

No revenue impact

If a workaround is available, please outline it here.

Step to reproduce

Go to

  • /start
  • Select a free plan and premium theme
  • Select a any pattern.
  • Accept the upgrade suggestion
  • Complete the payment flow
  • Check that you were redirected to the pattern selection again.

What is the expected?
The user should continue to the next step after the upgrade.

Platform

No response

@gabrielcaires gabrielcaires added [Type] Bug When a feature is broken and / or not performing as intended Needs triage Ticket needs to be triaged Triaged To be used when issues have been triaged. and removed Needs triage Ticket needs to be triaged labels Feb 5, 2025
@gabrielcaires gabrielcaires self-assigned this Feb 5, 2025
@matticbot matticbot moved this from Needs Triage to Triaged in Automattic Prioritization: The One Board ™ Feb 5, 2025
@github-actions github-actions bot added [Status] Escalated to Product Ambassadors [Pri] High Address as soon as possible after BLOCKER issues [Feature Group] Plans & Upgrades [Feature] Block Patterns Pattern content itself, and the functionality that lets you create patterns. [Feature] Plans & Upgrades All of the plans on WordPress.com and flow for upgrading plans. labels Feb 5, 2025
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github-actions bot commented Feb 5, 2025

OpenAI suggested the following labels for this issue:

  • [Feature Group] Plans & Upgrades: The issue specifically discusses the behavior of the platform during the plan upgrade process.
  • [Feature] Plans & Upgrades: This issue directly relates to the upgrade process where users are unnecessarily redirected to select a pattern after upgrading their plan.
  • [Feature] Block Patterns: The problem involves the pattern selection, which is part of the block patterns functionality.

@gabrielcaires gabrielcaires changed the title DesignSetup: After user upgrades the plan, we are showing the pattern selection again. DesignSetup: We are showing the designSetup step again after the upgrade step Feb 5, 2025
@gabrielcaires gabrielcaires moved this from Triaged to In Progress in Automattic Prioritization: The One Board ™ Feb 5, 2025
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Labels
[Experiment] AI labels added [Feature] Block Patterns Pattern content itself, and the functionality that lets you create patterns. [Feature Group] Plans & Upgrades [Feature] Plans & Upgrades All of the plans on WordPress.com and flow for upgrading plans. [Pri] High Address as soon as possible after BLOCKER issues [Status] Auto-allocated [Status] Escalated to Product Ambassadors Triaged To be used when issues have been triaged. [Type] Bug When a feature is broken and / or not performing as intended
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