| copyright | lastupdated | keywords | subcollection | ||
|---|---|---|---|---|---|
|
2020-07-23 |
troubleshoot billing, feature code, can't apply code, can't apply feature code, lite account, trial account |
billing-usage |
{:shortdesc: .shortdesc} {:codeblock: .codeblock} {:screen: .screen} {:external: target="_blank" .external} {:tsSymptoms: .tsSymptoms} {:tsCauses: .tsCauses} {:tsResolve: .tsResolve} {:troubleshoot: data-hd-content-type='troubleshoot'}
{: #cannot-apply-feature-code} {: troubleshoot}
To successfully apply a feature code, make sure the code is valid and that you have the correct account type. {:shortdesc}
When you try to apply a feature code, you see an error that states that the code cannot be applied. {: tsSymptoms}
You might see this error for any of the following reasons: {: tsCauses}
- Your account doesn't meet the requirements for the feature code.
- You don't have the required access in the account.
- The code expired.
Use the following steps to successfully apply a feature code: {: tsResolve}
- Verify that you have the correct account type. For example, some feature codes for educational promotions are only for Lite accounts. To view your account type, in the {{site.data.keyword.cloud}} console, go to Manage > Account, and select Account settings. For more information, see Applying feature codes.
- Verify that you have access to apply the code. To apply any code, you must have an Editor role or higher on all account management services. To view or change roles, see Assigning access to account management services.
- Contact the person who provided the code for help with reissuing an expired code.