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SLA.md

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Service Level Agreement for MiniTwit API

1. Service Availability
During normal operation of service we gaurantee at least 95% availability of Minitwit API.

2. Scheduled Maintenance
In case of maintenance, a notification will be sent out in advance.

3. Response Time
The average expected response time is <50ms.

4. Support
We do not provide any form of support.

5. Security
To ensure data safety we have implemented preventive measures such as the use of an ORM, encryption and firewalls.