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System incompatibility since 2.1.1 #142

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AonghusLondon opened this issue Dec 16, 2020 · 1 comment
Open

System incompatibility since 2.1.1 #142

AonghusLondon opened this issue Dec 16, 2020 · 1 comment

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@AonghusLondon
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Hello All,
thank for your work which helps me a lot. I am not a developer but use DocumentTranslate to treat some enormous Russian reports. However, whenever I try a version greater that the 2.1.1 I get an application failure. The app launches but when I click on 'Translate Documents' it then folds.
Any help would be appreciated but its not a priority by any means. Stay safe all.

Event viewer
Translate Fold Log.docx
gives
Faulting application name: DocumentTranslator.exe, version: 0.1.0.0, time stamp: 0x5f961f15
Faulting module name: KERNELBASE.dll, version: 10.0.18362.1237, time stamp: 0x7044674f
Exception code: 0xe0434352
Fault offset: 0x001146d2
Faulting process ID: 0x29c
Faulting application start time: 0x01d6d3b759cdb320
Faulting application path: C:\Program Files (x86)\Microsoft Document Translator\DocumentTranslator.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: c2741f6c-afed-4a7d-8e65-be03a62dc33a
Faulting package full name:
Faulting package-relative application ID:

@chriswendt1
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2.1.1 was the last version that is signed. I am not sure whether that is the reason. Your corporate administrator may have disallowed running unsigned applications. I would expect a more meaningful message though when the OS disallows running an unsigned app.

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