Now Playing Gray Screen

[purevertigo]

Describe the Bug

I get a gray detail screen when casting a video.

Steps to Reproduce

Play something on Plex.
Goto Tautulli.

Expected Behavior

Detail Blurb should come up

Screenshots

Relevant Settings

N/A

Tautulli Version

2.13.4

Git Branch

master

Git Commit Hash

d019efcf911b4806618761c2da48bab7d04031ec

Platform and Version

Windows 11

Python Version

3.9.13

Browser and Version

Mobile App - Latest

Link to Logs

https://gist.github.com/purevertigo/20f8d950a6ab308612e1b74e56c07e3f

[JonnyWong16]

The remote app is a different Github Repository.

https://github.com/Tautulli/Tautulli-Remote/issues

[purevertigo]

OK. Thx for transferring.

[TheMeanCanEHdian]

Are you able to reliably reproduce this issue with a particular item?

[purevertigo]

I will have to test when I can.

…

On Wed, 10 Apr 2024 at 23:16, TheMeanCanEHdian ***@***.***> wrote: Are you able to reliably reproduce this issue with a particular item? — Reply to this email directly, view it on GitHub <#232 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABRUPXIR4JHE6UZ5AAY77F3Y4U3T7AVCNFSM6AAAAABESMXMCOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANBXGUZDANRVHE> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[purevertigo]

Just to add here @TheMeanCanEHdian if it helps. It happened on a remote connection (plex) via cast.

[TheMeanCanEHdian]

Just to add here @TheMeanCanEHdian if it helps. It happened on a remote connection (plex) via cast.

I was not able to replicate this specifically with casting. There is likely some piece of data coming from the Tautulli API I am not expecting which is causing this issue. If you are able to replicate the issue then I can have you fetch some data to help me understand the root cause.

[purevertigo]

No worrries, I will try and replicate it when I can.