| title | description | services | documentationcenter | author | manager | editor | ms.assetid | ms.service | ms.workload | ms.tgt_pltfrm | ms.devlang | ms.topic | ms.date | ms.author |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Troubleshooting DocumentDB portal issues | Microsoft Docs |
Find out to resolve issues in the DocumentDB Azure portal. |
documentdb |
mimig1 |
jhubbard |
monicar |
36ad9bf4-2617-4347-ba29-edebf62fc3ec |
documentdb |
data-services |
na |
na |
article |
12/22/2016 |
mimig |
This article describes how to resolve DocumentDB issues in the Azure portal.
Symptom: Databases or collections are missing from your portal blades.
Solution: Lower application usage to operate under the maximum throughput quota for the collection.
Explanation: The portal is an application like any other, making calls to your DocumentDB database and collection. If your requests are currently being throttled due to calls being made from a separate application, the portal may also be throttled, causing resources not to appear in the portal. To resolve the issue, address the cause of the high throughput usage, and then refresh the portal blade. Information on how to measure and lower throughput usage can be found in the Throughput section of the Performance tips article.
Symptom: Pages and blades in the portal do not display.
Solution: Lower application usage to operate under the maximum throughput quota for the collection.
Explanation: The portal is an application like any other, making calls to your DocumentDB database and collection. If your requests are currently being throttled due to calls being made from a separate application, the portal may also be throttled, causing resources not to appear in the portal. To resolve the issue, address the cause of the high throughput usage, and then refresh the portal blade. Information on how to measure and lower throughput usage can be found in the Throughput section of the Performance tips article.
Symptom: On the Database blade, the Add Collection button is disabled.
Explanation: If your Azure subscription is associated with benefit credits, such as free credits offered from an MSDN subscription, and you have used all of your credits for the month, you are unable to create any additional collections in DocumentDB.
Solution: Remove the spending limit from your account.
- In the Azure portal, in the Jumpbar, click Subscriptions, click the subscription associated with the DocumentDB database, and then in the Subscription blade, click Manage.
- In the new browser window, you'll see that you have no credits remaining. Click the Remove spending limit button to remove the spending for only the current billing period or indefinitely. Then complete the wizard to add or confirm your credit card information.
See Troubleshoot Query Explorer.
See Troubleshoot monitoring tiles.
See Troubleshooting Document Explorer.
If you are still experiencing issues in the portal, please email [email protected] for assistance, or file a support request in the portal by clicking Browse, Help + support, and then clicking Create support request.