How can I differentiate between Missed and Rejected calls

[akhil-sq]

For calls, I see there is no way to check it on the method onMissed. The contact status is error in both scenarios. This is a very very basic requirement and I am surprised CCP can't do that. Can this be added in the next release? We want to take different actions when the call was rejected vs missed.

PS - Don't link previous issues and say this has been discussed, I went through all of them and this is still a problem.

[hngan]

Hello, I agree that there isn't an easy way for users to check if a given contact is missed vs rejected. The way CCP currently does it through several checks on the contacts' status combined with current agent status. It's pretty messy, and I can bring it up internally to see if we can prioritize it for a future release soon.

[akhil-sq]

That would be great!
I would argue that there isn't any way to check missed vs rejected, even if it's complex. I am happy to be proven wrong and if you know a way I can use it while you guys come up with a easier way.