title: 'Troubleshoot: Create and connect to a Machine Learning workspace | Microsoft Docs' description: Solutions for common issues in creating and connecting to an Azure Machine Learning workspace services: machine-learning documentationcenter: '' author: garyericson manager: jhubbard editor: cgronlun
ms.assetid: 1a8aec4b-35f9-44e8-9570-2575b8979ab1 ms.service: machine-learning ms.workload: data-services ms.tgt_pltfrm: na ms.devlang: na ms.topic: article ms.date: 09/09/2016 ms.author: garye
This guide provides solutions for some frequently encountered challenges when you are setting up Azure Machine Learning workspaces.
[!INCLUDE machine-learning-free-trial]
When you create a new Machine Learning workspace, the ID you enter in the WORKSPACE OWNER field must be a valid Microsoft account (formerly Windows Live ID), for example, [email protected] or [email protected]. It cannot be a non-Microsoft account, such as your corporate email account. To create a free Microsoft account, go to www.live.com.
Note that the account you used to sign in to the Azure portal to create the workspace does not automatically have permission to open that workspace, unless you specify that account as the owner. To open a workspace in Machine Learning Studio, you must be signed in to the Microsoft Account that was defined as the owner of the workspace, or you need to receive an invitation from the owner to join the workspace. From the Azure classic portal you can, however, manage the workspace, which includes the ability to change the owner and configure access.
For more information on managing a workspace, see Manage an Azure Machine Learning workspace.
Machine Learning is currently available in a limited number of regions. If your subscription does not include one of these regions, you may see the error message, “You have no subscriptions in the allowed regions.”
To request that a region be added to your subscription, select Contact Microsoft Support from the Azure Classic Portal, choose Billing as the problem type, and follow the prompts to submit your request.
The Machine Learning service needs a storage account to store data. You can use an existing storage account, or you can create a new storage account when you create the new Machine Learning workspace (if you have quota to create a new storage account).
After the new Machine Learning workspace is created, you can sign in to Machine Learning Studio by using the Microsoft account you specified as the owner of the workspace. If you encounter the error message, “Workspace Not Found” (similar to the following screenshot), please use the following steps to delete your browser cookies.
To delete browser cookies
If you use Internet Explorer, click the Tools button in the upper-right corner and select Internet options.
Under the General tab, click Delete…
In the Delete Browsing History dialog box, make sure Cookies and website data is selected, and click Delete.
After the cookies are deleted, restart the browser and then go to the Microsoft Azure Machine Learning page. When you are prompted for a user name and password, enter the same Microsoft account you specified as the owner of the workspace.
Our goal is to make the Machine Learning experience as seamless as possible. Please post any comments and issues at the Azure Machine Learning forum to help us serve you better.