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COMMUNITY_CONTACTS.md

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Duty

Every week we dedicate one individual (the community contact) to watch for user issues and either answer them or redirect the questions to other who can. The community contact's duty (subject to change) is as followed:

Weekly check list

Monday

  • Join the @serving-help user group if you haven't been invited by the previous contact person using this link
  • See All days

Friday

  • Remove yourself from @serving-help usergroup and add the next contact using this link. If you don't have permission, ask in the Slack channel #steering-toc-questions.
  • Email the next contacts, cc'ing knative-dev@ with a short summaries of the user questions encountered and links to them.
  • Send updates to this process.
  • See All days

All days

  • Check the Serving test grid for flakiness to pick a test and focus on fixing it during your week. Once you pick the test flake, assign the corresponding bug filed by flakiness test reporter to yourself so that others won't pick the same test to fix.
  • Check the knative-users@ mailing list and @serving-help on Slack for unanswered questions.
  • Check unassigned issues / untriaged issues for unanswered questions.

SLO

Participation is voluntary and based on good faith. We are only expected to participate during our local office hour.

Roster

We seed this rotation with all approvers from all the Serving workgroups, excluding productivity. If you are no longer active in Knative, or if you are contributing on personal capacity and do not have time to contribute in the rotation, feel free to send a PR to remove yourself.

Schedule

week contact
2020-09-14 julz
2020-09-21 JRBANCEL
2020-09-28 nak3
2020-10-05 dprotaso
2020-10-12 tcnghia
2020-10-19 vagababov
2020-10-26 mattmoor
2020-11-02 ZhiminXiang
2020-11-09 yanweiguo
2020-11-16 markusthoemmes
2020-11-23 julz
2020-11-30 JRBANCEL
2020-12-07 nak3
2020-12-14 tcnghia
2020-12-21 dprotaso
2020-12-28 vagababov