Uvdesk Community helpdesk project skeleton packaged along with the bare essential utilities that you can use to build and customize your own helpdesk solutions.

Getting Started

• About
• Documentation
• Requirements
• Installation & Configuration
• License
• Security Vulnerabilities
• Contributions

About

Build on top of symfony and backbone.js, uvdesk community is a service oriented, event driven extensible opensource helpdesk system that can be used by your organization to provide efficient support to your clients effortlessly whichever way you imagine.

The standard distribution comes packaged along with the following helpdesk packages to cover a wide range of use-cases and requirements:

• Core Framework - At the heart of the helpdesk system, the core framework consists of all the necessary apis required by your project and dependent packages to keep things running smoothly

• Extension Framework - Introduces support for third-party package integration and development to easily build and extend the functionalities of your helpdesk system as per your requirements

• Automation Bundle - Adds support for workflows and prepared responses to automate any specific operations within your helpdesk system

• Mailbox Component - Convert and get all your emails to support tickets on UVDesk and manage customer query easily.

• Support Center Bundle - Integrates the easily customizable support center portal to enable users to easily interact with the support staff through your helpdesk system

You can learn more about the uvdesk community project by visting our official website.

Documentation

Learn more about UVDesk from UVDesk Developer Guide.

Demo

Visit UVDesk Live Demo.

Forum

We are also having a forum for any type of your concern, feature request discussions. Please visit: UVDesk Community Forum.

Requirements

• OS: Ubuntu 16.04 LTS or higher / Windows 7 or Higher (WAMP / XAMPP).
• SERVER: Apache 2 or NGINX.
• RAM: 3 GB or higher.
• PHP: 7.2 or higher.
• Processor: Clock Cycle 1 Ghz or higher.
• For MySQL users: 5.7.23 or higher.
• Composer: 1.6.5 or higher.
• IMAP: PHP IMAP
• MailParse: PHP Mailparse

Installation and Configuration

To create your project, run the following command:

$ composer create-project uvdesk/community-skeleton helpdesk-project

After creating your project, you can setup the project in the following ways:

Via Terminal

$ php bin/console uvdesk:configure-helpdesk

Via Web Installer

After opening your project in the web browser, where you will be greeted by the web installer to guide you in setting up your project.

About Us

The development of the UVDesk Community Edition is supported by Webkul, led by the UVDesk Team.

Visit our official website to learn more about the UVDesk Helpdesk System.

License

All libraries and bundles included in the UVDesk Community Edition are released under the MIT license.

Security Vulnerabilities

Please don't disclose security vulnerabilities publicly. If you find any security vulnerability in UVDesk opensource then please write us mail: mailto:[email protected].

Contributions

This project is on Open Collective and it exists thanks to this people who contribute.

Backers

Thank you to all our backers! 🙏

Sponsors

Support this project by becoming a sponsor. Your logo will show up here with a link to your website.