issue with samsung tv artefacts and movies stops

[elvis0288]

Hello, not sure if this is something you can actually fix or if this is more of the limitations of my samsung tv and if there is not a workaround about this.

https://forums.plex.tv/t/samsung-tv-artefacts-and-movies-stops/522985

this is what is happening to me in jellyfin. i actually tried plex with the same result. i guess disabling the auto play will fix it but that option is not available in jellyfin. this issue is when using auto play. if i do 1080p 20mb it works fine.. here is my post in reddit explaining it

https://www.reddit.com/r/jellyfin/comments/hwfr02/bug_when_doing_direct_play/

[dmitrylyzo]

I've read your reddit post. So what I've learned is that your files play fine if transcoded or remuxed and bad things somehow connected with audio. Looking at the photos, each problematic file has 6+ audio channels.
Have you tried to play those video files (with DirectPlay) directly on TV from USB flash drive or HDD?

[elvis0288]

just tried it with a flash drive and it is having the same issue. the strange thing is that it always happen on the same frame and the same way no matter how i try it. i guess it is a problem with the video player on the TV. i have to go down to 1080p 20mb for it to work correctly... above that it will start giving me problems.

[dmitrylyzo]

Could you post the media info of the file that works if you lower the quality to "1080p - 20Mbps"?

As an experiment, you can try to extract a video track and try it without audio.
Something like ffmpeg -i $input_file -c copy -an $output_file.

[elvis0288]

Media Info

General
Format                         : Matroska
Format version                 : Version 4
File size                      : 7.89 GiB
Duration                       : 45 min 22 s
Overall bit rate               : 24.9 Mb/s
Encoded date                   : UTC 2020-04-24 08:16:33
Writing application            : mkvmerge v38.0.0 ('The Silent Type') 64-bit
Writing library                : libebml v1.3.9 + libmatroska v1.5.2

Video
ID                             : 1
Format                         : HEVC
Format/Info                    : High Efficiency Video Coding
Format profile                 : Main 10@L5@High
HDR format                     : SMPTE ST 2086, HDR10 compatible
Codec ID                       : V_MPEGH/ISO/HEVC
Duration                       : 45 min 22 s
Bit rate                       : 24.1 Mb/s
Width                          : 3 840 pixels
Height                         : 1 916 pixels
Display aspect ratio           : 2.004
Frame rate mode                : Constant
Frame rate                     : 23.976 (24000/1001) FPS
Color space                    : YUV
Chroma subsampling             : 4:2:0 (Type 2)
Bit depth                      : 10 bits
Bits/(Pixel*Frame)             : 0.137
Stream size                    : 7.64 GiB (97%)
Language                       : English
Default                        : Yes
Forced                         : No
Color range                    : Limited
Color primaries                : BT.2020
Transfer characteristics       : PQ
Matrix coefficients            : BT.2020 non-constant
Mastering display color primar : Display P3
Mastering display luminance    : min: 0.0050 cd/m2, max: 1000 cd/m2
Maximum Content Light Level    : 2380 cd/m2
Maximum Frame-Average Light Le : 92 cd/m2

Audio
ID                             : 2
Format                         : E-AC-3 JOC
Format/Info                    : Enhanced AC-3 with Joint Object Coding
Commercial name                : Dolby Digital Plus with Dolby Atmos
Codec ID                       : A_EAC3
Duration                       : 45 min 22 s
Bit rate mode                  : Constant
Bit rate                       : 768 kb/s
Channel(s)                     : 6 channels
Channel layout                 : L R C LFE Ls Rs
Sampling rate                  : 48.0 kHz
Frame rate                     : 31.250 FPS (1536 SPF)
Compression mode               : Lossy
Stream size                    : 249 MiB (3%)
Language                       : English
Service kind                   : Complete Main
Default                        : Yes
Forced                         : No
Complexity index               : 16
Number of dynamic objects      : 15
Bed channel count              : 1 channel
Bed channel configuration      : LFE

Text #1
ID                             : 3
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 39 min 21 s
Bit rate                       : 79 b/s
Count of elements              : 630
Stream size                    : 22.9 KiB (0%)
Language                       : English
Default                        : No
Forced                         : No

Text #2
ID                             : 4
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 42 min 55 s
Bit rate                       : 78 b/s
Count of elements              : 689
Stream size                    : 24.8 KiB (0%)
Title                          : English (SDH)
Language                       : English
Default                        : No
Forced                         : No

Text #3
ID                             : 5
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 104 b/s
Count of elements              : 664
Stream size                    : 33.9 KiB (0%)
Language                       : Arabic
Default                        : No
Forced                         : No

Text #4
ID                             : 6
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 102 b/s
Count of elements              : 651
Stream size                    : 33.2 KiB (0%)
Language                       : Bulgarian
Default                        : No
Forced                         : No

Text #5
ID                             : 7
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 70 b/s
Count of elements              : 666
Stream size                    : 22.9 KiB (0%)
Title                          : Cantonese (Traditional)
Language                       : Chinese
Default                        : No
Forced                         : No

Text #6
ID                             : 8
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 63 b/s
Count of elements              : 665
Stream size                    : 20.6 KiB (0%)
Title                          : Chinese (Simplified)
Language                       : Chinese
Default                        : No
Forced                         : No

Text #7
ID                             : 9
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 66 b/s
Count of elements              : 666
Stream size                    : 21.4 KiB (0%)
Title                          : Chinese (Traditional)
Language                       : Chinese
Default                        : No
Forced                         : No

Text #8
ID                             : 10
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 66 b/s
Count of elements              : 652
Stream size                    : 21.4 KiB (0%)
Language                       : Czech
Default                        : No
Forced                         : No

Text #9
ID                             : 11
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 68 b/s
Count of elements              : 626
Stream size                    : 22.3 KiB (0%)
Language                       : Danish
Default                        : No
Forced                         : No

Text #10
ID                             : 12
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 57 b/s
Count of elements              : 598
Stream size                    : 18.6 KiB (0%)
Language                       : Dutch
Default                        : No
Forced                         : No

Text #11
ID                             : 13
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 64 b/s
Count of elements              : 661
Stream size                    : 20.9 KiB (0%)
Language                       : Estonian
Default                        : No
Forced                         : No

Text #12
ID                             : 14
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 64 b/s
Count of elements              : 660
Stream size                    : 21.0 KiB (0%)
Language                       : Finnish
Default                        : No
Forced                         : No

Text #13
ID                             : 15
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 5 s
Bit rate                       : 63 b/s
Count of elements              : 646
Stream size                    : 20.4 KiB (0%)
Title                          : French (Canada)
Language                       : French
Default                        : No
Forced                         : No

Text #14
ID                             : 16
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 5 s
Bit rate                       : 63 b/s
Count of elements              : 646
Stream size                    : 20.4 KiB (0%)
Title                          : French (France)
Language                       : French
Default                        : No
Forced                         : No

Text #15
ID                             : 17
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 5 s
Bit rate                       : 59 b/s
Count of elements              : 637
Stream size                    : 19.3 KiB (0%)
Language                       : German
Default                        : No
Forced                         : No

Text #16
ID                             : 18
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 111 b/s
Count of elements              : 664
Stream size                    : 36.2 KiB (0%)
Language                       : Greek
Default                        : No
Forced                         : No

Text #17
ID                             : 19
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 98 b/s
Count of elements              : 664
Stream size                    : 31.8 KiB (0%)
Language                       : Hebrew
Default                        : No
Forced                         : No

Text #18
ID                             : 20
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 176 b/s
Count of elements              : 665
Stream size                    : 57.3 KiB (0%)
Language                       : Hindi
Default                        : No
Forced                         : No

Text #19
ID                             : 21
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 67 b/s
Count of elements              : 662
Stream size                    : 22.0 KiB (0%)
Language                       : Hungarian
Default                        : No
Forced                         : No

Text #20
ID                             : 22
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 69 b/s
Count of elements              : 662
Stream size                    : 22.5 KiB (0%)
Language                       : Indonesian
Default                        : No
Forced                         : No

Text #21
ID                             : 23
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 7 s
Bit rate                       : 72 b/s
Count of elements              : 611
Stream size                    : 23.6 KiB (0%)
Language                       : Italian
Default                        : No
Forced                         : No

Text #22
ID                             : 24
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 54 b/s
Count of elements              : 663
Stream size                    : 17.6 KiB (0%)
Language                       : Japanese
Default                        : No
Forced                         : No

Text #23
ID                             : 25
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 69 b/s
Count of elements              : 664
Stream size                    : 22.6 KiB (0%)
Language                       : Latvian
Default                        : No
Forced                         : No

Text #24
ID                             : 26
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 68 b/s
Count of elements              : 663
Stream size                    : 22.3 KiB (0%)
Language                       : Lithuanian
Default                        : No
Forced                         : No

Text #25
ID                             : 27
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 74 b/s
Count of elements              : 662
Stream size                    : 24.1 KiB (0%)
Language                       : Malay
Default                        : No
Forced                         : No

Text #26
ID                             : 28
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 58 b/s
Count of elements              : 644
Stream size                    : 18.9 KiB (0%)
Language                       : Norwegian
Default                        : No
Forced                         : No

Text #27
ID                             : 29
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 63 b/s
Count of elements              : 660
Stream size                    : 20.7 KiB (0%)
Language                       : Polish
Default                        : No
Forced                         : No

Text #28
ID                             : 30
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 75 b/s
Count of elements              : 661
Stream size                    : 24.5 KiB (0%)
Language                       : Portuguese
Default                        : No
Forced                         : No

Text #29
ID                             : 31
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 62 b/s
Count of elements              : 663
Stream size                    : 20.1 KiB (0%)
Title                          : Portuguese (Brazil)
Language                       : Portuguese
Default                        : No
Forced                         : No

Text #30
ID                             : 32
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 113 b/s
Count of elements              : 665
Stream size                    : 36.8 KiB (0%)
Language                       : Russian
Default                        : No
Forced                         : No

Text #31
ID                             : 33
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 64 b/s
Count of elements              : 661
Stream size                    : 20.9 KiB (0%)
Language                       : Slovak
Default                        : No
Forced                         : No

Text #32
ID                             : 34
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 57 b/s
Count of elements              : 662
Stream size                    : 18.5 KiB (0%)
Language                       : Slovenian
Default                        : No
Forced                         : No

Text #33
ID                             : 35
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 43 min 42 s
Bit rate                       : 71 b/s
Count of elements              : 658
Stream size                    : 22.8 KiB (0%)
Title                          : Spanish (Latin America)
Language                       : Spanish
Default                        : No
Forced                         : No

Text #34
ID                             : 36
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 70 b/s
Count of elements              : 697
Stream size                    : 22.8 KiB (0%)
Title                          : Spanish (Spain)
Language                       : Spanish
Default                        : No
Forced                         : No

Text #35
ID                             : 37
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 67 b/s
Count of elements              : 662
Stream size                    : 22.0 KiB (0%)
Language                       : Swedish
Default                        : No
Forced                         : No

Text #36
ID                             : 38
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 236 b/s
Count of elements              : 664
Stream size                    : 76.6 KiB (0%)
Language                       : Tamil
Default                        : No
Forced                         : No

Text #37
ID                             : 39
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 202 b/s
Count of elements              : 664
Stream size                    : 65.5 KiB (0%)
Language                       : Telugu
Default                        : No
Forced                         : No

Text #38
ID                             : 40
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 176 b/s
Count of elements              : 664
Stream size                    : 57.2 KiB (0%)
Language                       : Thai
Default                        : No
Forced                         : No

Text #39
ID                             : 41
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 104 b/s
Count of elements              : 665
Stream size                    : 33.9 KiB (0%)
Language                       : Ukrainian
Default                        : No
Forced                         : No

Text #40
ID                             : 42
Format                         : UTF-8
Codec ID                       : S_TEXT/UTF8
Codec ID/Info                  : UTF-8 Plain Text
Duration                       : 44 min 14 s
Bit rate                       : 96 b/s
Count of elements              : 663
Stream size                    : 31.4 KiB (0%)
Language                       : Vietnamese
Default                        : No
Forced                         : No

[elvis0288]

your experiment was right, after removing the audio, it worked correctly of course without sound. so i guess the 6 channels is the problem. what do you think would be my solution for this? i have been looking around to see if i can move from 6 channels to 2, i guess that will fix my issue

[HimbeersaftLP]

Is the file untouched or did you at some point merge the audio stream from another file?

[elvis0288]

It is untouched.

[olsh]

I have the same problem.
Removing audio or using not DirectPlay (by setting lower resolution) solves it.

I wonder, are there any other solutions to fix it?