osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
- Users create tickets via your website, email, or phone
- Incoming tickets are saved and assigned to agents
- Agents help your users resolve their issues
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it's completely free.
Download the source from the GitHub page. Follow the instructions for installation on the osTicket wiki.
Visit the wiki or the forum. And if you'd like professional help managing your osTicket installation, commercial support is available.
Create your own fork of the project and use git-flow to create a new feature. Once the feature is published in your fork, send a pull request to begin the conversation of integrating your new feature into osTicket.