ANR happening on some Android 11/12 devices after calling PlayKitManager.loadPlayer

[dmotpan]

Prerequisites

• Have you checked for duplicate issues: yes
• Which Player version are you using: 4.9.0 -> 4.22.0
• Can you reproduce the issue with our latest release version: No, but I can see that PlayKitManager.loadPlayer is calling MediaSupport.checkWidevineModular which triggers the same native code.
• Can you reproduce the issue with the latest code from master: -
• What devices and OS versions are you using: OnePlus 8/8T/8Pro (Android 11) , Samsung S20 FE (Android 12), Moto g9 (Android 11)

According to our Crashlytics, there multiple ANRs happening when trying to load the player on different devices. Most often it's OnePlus 8/8T/8Pro (Android 11) , Samsung S20 FE (Android 12), Moto g9 (Android 11)

Expected behavior

PlayKitManager.loadPlayer initializes the player

Actual behavior

An ANR occurs when trying to initialize the player

• Unfortunately, I don't have any of the devices where the ANR happens, so I'm providing the log from Crashlytics.

Console output

#00 pc 0x9b2b4 libc.so 
#01 pc 0x57de0 libc.so 
#02 pc 0x87dbc libhidlbase.so 
#03 pc 0x8326c libhidlbase.so 
#04 pc 0x7c7d0 libhidlbase.so 
#05 pc 0x7d83c libhidlbase.so 
#06 pc 0x4b590 libhidlbase.so 
#07 pc 0x4e320 libhidlbase.so 
#08 pc 0x3b61c [email protected] 
#09 pc 0x22730 libmediadrm.so 
#10 pc 0x2256c libmediadrm.so 
#11 pc 0x671cc libhidlbase.so 
#12 pc 0x83288 libhidlbase.so 
#13 pc 0x7699c libhidlbase.so 
#14 pc 0x772f8 libhidlbase.so 
#15 pc 0x21648 libmediadrm.so 
#16 pc 0x154f4 libmediadrm.so 
#17 pc 0x15674 libmediadrm.so 
#18 pc 0x21478 libmediadrm.so 
#19 pc 0x51a48 libmedia_jni.so 
       at android.media.MediaDrm.isCryptoSchemeSupportedNative(MediaDrm.java)
       at android.media.MediaDrm.isCryptoSchemeSupported(MediaDrm.java:174)
       at com.kaltura.playkit.player.MediaSupport$WidevineModularUtil.checkWidevineModular(MediaSupport.java:285)
       at com.kaltura.playkit.player.MediaSupport$WidevineModularUtil.access$000(MediaSupport.java:274)
       at com.kaltura.playkit.player.MediaSupport.checkWidevineModular(MediaSupport.java:121)
       at com.kaltura.playkit.player.MediaSupport.initializeDrm(MediaSupport.java:96)
       at com.kaltura.playkit.PlayKitManager.loadPlayer(PlayKitManager.java:58)
       at com.kaltura.playkit.PlayKitManager.loadPlayer(PlayKitManager.java:71)

[GouravSna]

I remember that other people were facing this issue and now it is trimmed down. AFA I remember, it was some platform issue. I will recommend to take the latest Playkit version.
If possible, try checking the DRM availability and open DRM session in user's devices using our utility app https://play.google.com/store/apps/details?id=com.kaltura.kalturadeviceinfo

Please let us know if you still face issue in the latest version.

-Thanks

[dmotpan]

@GouravSna we upgraded the library version to 4.22.0 in our project and after analysing the data I can confirm that the ANR is still happening.

[GouravSna]

@dmotpan Thanks for coming back.

I will request you to capture the Device ADB bug report. I can see somehow this error is coming from platform level here but need more info in order to report it to either ExoPlayer or Android Platform.

May I know the impact is low now after upgrading to v4.22.0 or it is getting worse ?

[dmotpan]

@GouravSna unfortunately, we cannot reproduce the ANR on our side so I cannot provide the device ADB bug report.

The impact after upgrading v4.22.0 looks to be at the same level as it was in the older version.

As far as I can see the last readable calls are
at android.media.MediaDrm.isCryptoSchemeSupportedNative(MediaDrm.java) at android.media.MediaDrm.isCryptoSchemeSupported(MediaDrm.java:174)
from the android.media so it seems the issue is in the Android Platform code.

However, it looks like the ANR happens when trying to check for DRM, so I was wondering if adding a flag like enableDrm to the playkit is an option?

[GouravSna]

Hi @dmotpan , We will take a look internally about your suggestion. We will keep you posted.