Issue with SSH Authentication for DataFeedWatch Connector Installation

[irenepakhomkina]

Summary

Hi!
We're working on integrating DataFeedWatch with Magento for data fetching, following this guide: Adding Magento 2 to DataFeedWatch
https://help.datafeedwatch.com/article/783v6ihcks-adding-magento-2

At Step 9, we need to install the DataFeedWatch Connector via SSH. However, when attempting to log into the Magento server via SSH, the connection is established, but authentication fails.

Our question:
Could you confirm whether the credentials used for logging into the Magento Admin Dashboard are the same as those required for SSH access? It seems like the SSH account required is different from the admin account, and while the server connection is being made, our user credentials (and those provided to us) are being rejected.
Would you be able to clarify the correct login method or provide guidance on resolving this authentication issue?

Thanks in advance for your help!

Examples

Proposed solution

We suspect that the SSH login credentials might be different from the Magento Admin credentials. If this is the case, could you clarify where we can find or reset the correct SSH credentials? Additionally, if there are any specific SSH access requirements (e.g., public key authentication, user role restrictions), please let us know.

Release note

Issue reported regarding SSH authentication failure when attempting to install the DataFeedWatch Connector for Magento. The user is unable to log in via SSH despite a successful server connection.

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @irenepakhomkina. Thank you for your report.
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[irenepakhomkina]

[YuriyYavorskiy]

@magento add to contributors team

[m2-assistant]

Hi @YuriyYavorskiy! 👋
Thank you for joining. Please accept team invitation 👉 here 👈 and add your comment one more time.

[m2-assistant]

Hi @engcom-Hotel. Thank you for working on this issue.
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[engcom-Hotel]

Hello @irenepakhomkina,

Thanks for the report and collaboration!

We are using this platform to report the bug related to the core libraries of the Magento. For the above issue I think you need to connect with the cloud support team.

Please let us know if we missed anything in understanding the issue.

Thanks

[bhennesAdv]

@irenepakhomkina I think I can help you on this :

First point is : This is the repository of magento 2 official code, when encountering an issue with https://www.datafeedwatch.com/ , you might need to contact directly their support team which might help you better.

Second point is : To answer your question about SSH and Magento Credentials, they probably have nothing in common (except the fact that there is a user and a password involved).

• Magento credentials are stored in Magento database to connect the Magento application installed on the server.
• SSH credentials are probably stored on the Operating system directly to connect a new SSH terminal on the server (Like opening a session on your Windows computer)

SSH credentials are probably managed by your hosting company (Which according to the hostname you gave, could be LiquidWeb). You should contact them to get more information about your ssh access credentials.

I hope this helps you to understand the difference.
Regards,
Baptiste

@engcom-Hotel I think this issue can be closed.

[engcom-Hotel]

Sure @bhennesAdv closing this issue