Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!
- Install Zammad on your system
root@shell> cd /opt/
root@shell> tar -xzf zammad-1.0.1.tar.gz
root@shell> useradd zammad
zammad@shell> su - zammad
- Install all dependencies
zammad@shell> cd zammad
zammad@shell> gem install rails
zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
zammad@shell> bundle install
- Configure your databases
zammad@shell> cp config/database.yml.dist config/database.yml
zammad@shell> vi config/database.yml
- Initialize your database
zammad@shell> export RAILS_ENV=production
zammad@shell> rake db:create
zammad@shell> rake db:migrate
zammad@shell> rake db:seed
- Change directory to zammad (if needed) and start the web server:
zammad@shell> rake assets:precompile
zammad@shell> puma -p 3000 # application web server
zammad@shell> script/websocket-server.rb start # non blocking websocket server
zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser
- Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.
- The Getting Started Guide: http://guides.zammad.org/getting_started.html