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How to troubleshoot common issues during VHD creation | Microsoft Docs
Answers to common troubleshooting questions and issues during VHD creation.
Azure Marketplace
HannibalSII
e39563d8-8646-4cb7-b078-8b10ac35b494
marketplace
na
article
Azure
na
09/26/2016
hascipio; v-divte

How to troubleshoot common issues encountered during VHD creation

This article is provided to help an Azure Marketplace publisher and/or co-administrator that may experience an issue or have common questions while publishing or managing their virtual machine solution(s).

  1. How do I change the name of the host?

    Once VM is created, users can’t update the name of the host.

  2. How to reset the Remote Desktop service or its login password?

  3. How to generate new ssh certificates?

    Please refer to the link: https://azure.microsoft.com/en-us/documentation/articles/virtual-machines-linux-classic-reset-access/

  4. How to configure an open VPN certificate?

    Please refer to the link: https://azure.microsoft.com/en-us/documentation/articles/vpn-gateway-point-to-site-create/

  5. What is the support policy for running Microsoft server software in the Microsoft Azure virtual machine environment (infrastructure-as-a-service)?

    Please refer to the link: https://support.microsoft.com/en-us/kb/2721672

  6. Do Virtual Machines have any unique identifier?

    Azure encodes Azure VM Unique ID in every VM. See details in this blog and documentation.

  7. In a VM how can I manage the custom script extension in the startup task?

    Please refer to the link: https://azure.microsoft.com/en-us/documentation/articles/virtual-machines-windows-extensions-customscript/

  8. How to create a VM from the Azure portal using the VHD that is uploaded to premium storage?

    We do not support this feature yet.

  9. Is a 32-bit app supported in the Azure Marketplace?

    Please refer to the link for details on the support policy: https://support.microsoft.com/en-us/kb/2721672

  10. Every time I am trying to create an image from my VHDs, I get the error “.VHD is already registered with image repository as the resource” in PowerShell. I did not create any image before nor did I find any image with this name in Azure. How do I resolve this?

    This usually happen if the user provisioned a VM from this VHD and there is a lock on that VHD. Please check that there is no VM allocated from this VHD. If the error still persist , then please raise a support ticket using this link or from the Publishing portal regarding this (details are given in the answer of question 11).

  11. How do I raise a support ticket for my issue?

    Please follow the steps below.

    • Ensure that you are an Azure Certified partner before raising a support ticket. If not, then please apply to the Azure Certified program using this link.

    • If you are an approved Azure Certified partner then please login to the Publishing portal using a Microsoft account .If you do not have not have a Microsoft account, you can create one using this link.

    • Click on the “Get support” link from the menu under username (see the screenshot below).

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    • Select problem type as “VM image Certification” and Category as “Preparing VHDs for the Azure VM Marketplace” and click on the button “Start request”.

    • Fill in the details and submit the ticket. The support team will help you to resolve the issue.