zendesk-tickets.mdx

title	description	icon
Zendesk Tickets Integration	Train your AI on historical support conversations	ticket

Zendesk Tickets Integration

Learn from your past support interactions:

• Access historical ticket data
• Analyze resolution patterns
• Import successful solutions
• Train on real conversations

Setup Process

Link your Zendesk account to Open.cx Choose which tickets to include: - Solved tickets - Specific time periods - Particular categories Set up learning parameters: - Success criteria - Response patterns - Solution templates

Features

• Historical data analysis
• Pattern recognition
• Solution templates
• Success metrics tracking