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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Paul Zimmerman - Content</title>
<style>
body {
font-family: Arial, sans-serif;
margin: 20px;
background-color: #DCDCDC
}
h1 {
color: #333;
}
p {
line-height: 1.6;
}
a {
color: #0066cc;
}
.navbar {
background-color: #333;
overflow: hidden;
}
.navbar a {
float: left;
display: block;
color: #f2f2f2;
text-align: center;
padding: 14px 16px;
text-decoration: none;
}
.navbar a:hover {
background-color: #ddd;
color: black;
}
.container {
display: flex;
align-items: center;
}
.content {
flex: 1;
padding-right: 20px;
}
.pdf {
width: 100%;
aspect-ratio: 4 / 3;
}
img {
max-width: 400px; /* Ensures the image scales within the cell */
height: auto;
}
</style>
</head>
<body>
<div class="navbar">
<a href="index.html">Home</a>
<a href="content.html">Content</a>
<a href="community.html">Community</a>
<a href="leadership.html">Leadership</a>
<a href="developer-relations.html">Developer Relations</a>
<a href="music.html">Music</a>
</div>
<h1>Content Creation and Management</h1>
<h2>Technical Writing</h2>
<p>Content has been the foundation of my career. My first role was a technical writer for <a href="https://comtechservices.com/">Comtech Services</a>, a technical documentation consulting firm. From there, I joined a startup, Touch Communications, where I continued to build my technical writing skills and learned the ups and downs of startup culture.</p>
<p>I moved on to Octel Communications, continuing as a writer and then tech docs manager, where I managed a large team of writers, editors, and production specialists. Here, I got experience in online and embedded content.</p>
<p>With my move to Cisco, I went back to writing for a few years. Then, I became a program manager. </p>
<h2>Program Management</h2>
<p>As program manager, I tracked departmental metrics using the Balanced Scorecard approach. </p>
<iframe class="pdf"
src="files\BP Newsletter - April 2008 Cut.pdf"
width="200" height="400">
</iframe>
<p>My largest accomplishment as a PM was the <a href="https://web.archive.org/web/20120519230618/http:/docwiki.cisco.com/wiki/Main_Page">Cisco DocWiki</a>, which was a publicly-facing wiki for Cisco technical content. I worked with the team to stand up the system as well as work out issues like moderation, content quality, and compliance. I helped author some articles on what we did and also gave presentations at conferences.</p>
<img src="files\p at Cisco Live 09.jpg" alt="Paul Zimmerman talking wikis at Cisco Live 2009">
<iframe class="pdf"
src="files\BP Newsletter - February 2008 - Cut.pdf"
width="200" height="400">
</iframe>
<iframe class="pdf"
src="files\BP Newsletter - February 2010 - Cut.pdf"
width="200" height="400">
</iframe>
<h2>People Management</h2>
<p>I became a documentation manager again, and continued with focus on content. Moving into the realm of developer content, I helped out the <a href="https://docs.opendaylight.org/en/latest/index.html">OpenDaylight open source project</a> with the initial version of their wiki-based documentation. I continued to work with embedded content, this time with SDKs.</p>
<p>When I joined the DevNet team (Cisco developer relations) as Developer Content manager, I really got busy with developer content. I became intimately familiar with the Open API spec and with Git-based publishing toolchains. As I moved around the organization in other content-adjacent roles, I built a support knowledge base, learned about and published different forms of <a href="https://www.youtube.com/watch?v=sUvYaWuv_UM">video content</a>, and put out online content like <a href="https://blogs.cisco.com/author/paulzimmerman">blogs</a>.</p>
<p>As a manager, I led the implementation of content management systems, including a Trisoft DITA-based XML CMS and also helped with a Git-based toolchain that we used for publishing developer docs to the DevNet site.</p>
</body>