Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

1. Install Zammad on your system

     root@shell> cd /opt/
     root@shell> tar -xzf zammad-1.0.1.tar.gz
     root@shell> useradd zammad
     zammad@shell> su - zammad

2. Install all dependencies

     zammad@shell> cd zammad
     zammad@shell> gem install rails
     zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
     zammad@shell> sudo bundle install

3. Configure your databases

     zammad@shell> cp config/database.yml.dist config/database.yml
     zammad@shell> vi config/database.yml

4. Initialize your database

     zammad@shell> export RAILS_ENV=production
     zammad@shell> rake db:create
     zammad@shell> rake db:migrate
     zammad@shell> rake db:seed

5. Change directory to zammad (if needed) and start the web server:

     zammad@shell> rake assets:precompile
     zammad@shell> rails server # rails web server
     zammad@shell> ruby script/websocket-server.rb # non blocking websocket server
     zammad@shell> rails runner 'Session.jobs' # generate overviews on demand, just send changed data to browser

6. Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.

• The Getting Started Guide: http://guides.zammad.org/getting_started.html