After factory reset keycard is broken (applied to blue keycards)

[Parveshdhull]

Summary

I was using the factory reset flow during onboarding, and my keycard likely got disconnected in the process. Now, both the mobile and desktop clients are displaying the message, 'This is not a keycard.'

cc @flexsurfer

[flexsurfer]

cc @bitgamma

[bitgamma]

this could happen on old cards and is fixable by doing a new factory reset or by using keycard-cli to reinstall the applet. With orange cards it is not possible to end up in this state anymore

[Parveshdhull]

Hi @mobile-qa,

Please keep an eye on the factory reset feature on mobile and let us know if this issue occurs again.

Thanks to the information provided by @bitgamma, we now know:

• This behavior is quite rare and It only happens with blue cards (older ones).
• It occurs if the card gets disconnected during the factory reset.

[pavloburykh]

@Parveshdhull @flexsurfer @bitgamma

This behaviour is quite rare and It only happens with blue cards (older ones).

I was able reproduce it on with the new Keycard (not the old one). The issue is quite serious as now my keycard is broken. I cannot reset it neither on mobile nor on desktop. So we should prioritise this bug. cc @ilmotta

The steps are the same described by @Parveshdhull in the issue description. Although I do not recommend to reproduce it as keycard will be broken, at least for now I do not know how to reset it and make work again.

Steps:

1. Take not an empty Keycard and initiate reset process
2. During final reset scan disconnect keycard before reset is completed
3. Try to scan keycard again

Actual result:

telegram-cloud-document-2-5264816120262584225.mp4

[pavloburykh]

Although I do not recommend to reproduce it as keycard will be broken, at least for now I do not know how to reset it and make work again.

@Parveshdhull I have found a workaround how to reset the broken keycard: you can do it using Status v.1, here is a link for downloading apk https://status-im-releases.ams3.digitaloceanspaces.com/StatusIm-Mobile-v1.20.5-c86ad1-universal.apk

[pavloburykh]

@Parveshdhull @flexsurfer @bitgamma

Final update from me: the card I considered to be a new one (black) turned out to be an old one. I was not able to reproduce the issue using orange card, so I am deprioritising the issue back to its initial status and removing from the milestone.

Sorry for confusion and false alert.

[flexsurfer]

one more case, now on unblock ( because there is a reset step) #22030 (comment) , seems like old cards really easy to break