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Sanjeev Papnoi committed Apr 2, 2021
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47 changes: 47 additions & 0 deletions CHANGELOG-1.0.md
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Expand Up @@ -3,6 +3,53 @@ CHANGELOG for 1.0.x

This changelog references any relevant changes introduced in 1.0 minor versions.

* 1.0.13 (2021-04-02)
* **Misc. Updates:**
* **Last reply option added on ticket list to check when last time reply added on ticket.**
* **reCAPTCHA setting option added on admin panel with profile section now admin can set recaptcha credentails on admin panel and can enable it.**
* **Disabled old dates for datapicker in broadcast section.**
* **Strong password added (for security purpose) for all places from where user create and update password.**
* **Current version updated in dashboard in footer so that user have idea which version he is using currently.**
* **Added some more option on admin/agent side when reply to a ticket i.e hyperlink, Spellcheck, adding a image by a external link, source code and differnt style formats option added into editor.**
* **Iframe support in editor for adding Youtube link etc In article section(knowledgebase).**
* **Fancy style added for Blockquote https://prnt.sc/xle8c4**
* **New auto fixtures added for workflow so user don't need to add workflow for the same.**
* **Added CC option for initial thread on ticket https://prnt.sc/1118g8e.**
* **Added option for automatically label assign to ticket from workflow.**
* **All latest version links updated for jquery, backbone and underscore js.**
* **Time format added for customer panel on profile section.**
* **Customer redirection after ticket create from customer panel - If customer is log in then will redirect to ticket listing if not then will redirect to knowledgebase.**
* **Time format and time zone will automatically assign to customer and agent now which is set in admin side branding page.**
* **Added New polish translation file(pl).**

* **Bug Fixes:**
* All controller code updates as according to symfony version(4.3) and maximum deprication messages removed from project.
* Docker Fixes (FROM ubuntu:latest to FROM ubuntu:18.04 in Dockerfile)
* Docker composer version updated.
* Mail to customer in case of ticket status update mailing issue fixed.
* Email regix updated for swiftmailer as from front end it is only allowing .com/.in etc not any other custom emails like .support
* tr and it Translation files updates.
* Branding custom css and js as duplicate issue resolved.
* Issue with Locale in mail if ticket created using email was not correct and has been fixed now.
* Groups and Teams Remove issue fixed for saved replies.
* Collaborator ticket view issue on customer panel (not able to see tickets) resolved.
* My tickets tab issue for agents as agent only see the ticket assigned to admin only not their own ticket assigned to him Resolved.
* Email Receiving issue when assign a ticket to agent resolved.
* Updated addPart for plain text in mail send function as in some cases email send was not working.
* Translation update for reset password page.
* Method change to getOneOrNullResult for mail to agent action.
* Mail to CC and BCC users without ticket link as they are not really the customer and can not login into customer panel.
* Forwording and Auto forwording emails conversion issue resolved.
* Pagination issue on ticket listing on customer panel also for tag on admin panel resolved.
* Mailbox ticket create issue if Email send on capitalize email Id.
* Email trailing issue on ticket reply if agent and customer both reply on ticket using email id resolved.
* Seachbar component on dashoard based on permission issue fixed now.
* Deleting the trash ticket issue has been fixed.
* Issue with prod mode when clearing the cache resovled.
* Saved reply disapper issue for agent if agent update anything Issue has been fixed now.
* Article and Category createdAt filter issue has been fixed now.
* Disabled user account and when user try to login then correct message for account disablity.
* Panel sidebar active status issue fixed.

* 1.0.12 (2020-07-27)
* **Misc. Updates:**
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6 changes: 3 additions & 3 deletions Dockerfile
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@@ -1,4 +1,4 @@
FROM ubuntu:latest
FROM ubuntu:18.04
LABEL maintainer="[email protected]"

ENV GOSU_VERSION 1.11
Expand Down Expand Up @@ -59,7 +59,7 @@ RUN \
exit 1; \
fi; \
# Install composer
php /usr/local/bin/composer.php --quiet --filename=/usr/local/bin/composer \
php /usr/local/bin/composer.php --1 --quiet --filename=/usr/local/bin/composer \
&& chmod +x /usr/local/bin/composer; \
# Assign user uvdesk the ownership of source directory
chown -R uvdesk:uvdesk /var/www; \
Expand All @@ -77,4 +77,4 @@ RUN \
WORKDIR /var/www

ENTRYPOINT ["uvdesk-entrypoint.sh"]
CMD ["/bin/bash"]
CMD ["/bin/bash"]
54 changes: 45 additions & 9 deletions README.md
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Expand Up @@ -9,6 +9,8 @@
<a href="#backers"><img src="https://opencollective.com/uvdesk/backers/badge.svg" alt="Backers on Open Collective"></a>
<a href="#sponsors"><img src="https://opencollective.com/uvdesk/sponsors/badge.svg" alt="Sponsors on Open Collective"></a>
<a href="https://gitter.im/uvdesk/community"><img src="https://badges.gitter.im/uvdesk/community-skeleton.svg" alt="connect on gitter"></a>
<a href="https://forums.uvdesk.com"><img src="https://img.shields.io/badge/Ask%20me-anything-1abc9c.svg" alt="discuss on uvdesk forum"></a>
<a href="https://github.com/collections/made-in-india"><img src="https://badges.frapsoft.com/os/v3/open-source.png?v=103" alt="Checkout us on open source projects from India"></a>
</p>

[Uvdesk community helpdesk][1] project skeleton packaged along with the bare essential utilities and tools to build and customize your own helpdesk solutions.
Expand All @@ -18,7 +20,7 @@ Visit our official demo website to [see it in action!][15]
Check out UVdesk on **Symfony Official Website**[Symfony][24]

Getting Started
--------------
-----------------

* [About](#about)
* [Features](#features)
Expand All @@ -33,7 +35,7 @@ Getting Started
* [Contributions](#contributions)

About
--------------
-----------------

Build on top of [symfony](https://symfony.com/) and [backbone.js](https://backbonejs.org/), uvdesk community is a service oriented, event driven extensible opensource helpdesk system that can be used by your organization to provide efficient support to your clients effortlessly whichever way you imagine.

Expand All @@ -49,12 +51,12 @@ The standard distribution comes packaged along with the following helpdesk packa

* [**Support Center Bundle**][5] - Integrates the easily customizable support center portal to enable users to easily interact with the support staff through your helpdesk system

Reach out to us at our official [gitter chat][20] or by joining [slack][21] for any queries, concerns and feature request discussions.
Reach out to us at our official [gitter chat][20] or by joining [forum][21] for any queries, concerns and feature request discussions.

The development of the uvdesk community edition is led by the [uvdesk][10] team and backed by [Webkul][9]. Visit our [website][1] to learn more about the UVDesk Helpdesk System.

Features
--------------
----------------

* Translation Support (Multilingual)
* Unlimited Agents, Group, Team, Customers, Tickets etc
Expand Down Expand Up @@ -95,11 +97,11 @@ Requirements
* **OS**: Ubuntu 16.04 LTS or higher / Windows 7 or Higher (WAMP / XAMPP).
* **SERVER**: Apache 2 or NGINX.
* **RAM**: 3 GB or higher.
* **PHP**: 7.2 or higher.
* **PHP**: 7.2 or higher and less than 8.
* **Processor**: Clock Cycle 1 Ghz or higher.
* **For MySQL users**: 5.7.23 or higher.
* **Composer**: 1.6.5 or higher.
* **PHP IMAP** **&** **PHP Mailparse** for [Ubuntu][7] and [Windows][23].
* **Composer**: 1.6.5 or higher and less than 2.
* **PHP IMAP** **&** **PHP Mailparse** for [Ubuntu][7], [Windows][23], [Centos][28], [Mac][27].

Installation
--------------
Expand Down Expand Up @@ -148,8 +150,40 @@ $ php bin/console uvdesk:configure-helpdesk

#### Using Web Installer Wizard

##### Extract the contents of zip and execute the project in your browser in case of project zip download:

~~~
http(s)://localhost/community-skeleton/public
~~~

##### In case of created project using command, execute the project in your browser:

~~~
http(s)://localhost/helpdesk-project/public
~~~

or

~~~
http(s)://example.com/public
~~~

After opening your project in the web browser, you will be greeted by the web installer which will guide you in configuring your project.


**How to log in as admin/agent:**

*Below url is the default url for admin/agent login if you have not made any changes for /member prefix.*

> *http(s)://example.com/en/member/login*
**How to log in as customer:**

*Below url is the default url for customer login if you have not made any changes for /customer prefix.*

> *http(s)://example.com/en/customer/login*

Docker Runtime
--------------

Expand Down Expand Up @@ -218,9 +252,11 @@ Support this project by becoming a sponsor. Your logo will show up here with a l
[18]: https://www.capterra.com/p/158346/UVdesk/
[19]: https://www.softwaresuggest.com/uvdesk
[20]: https://gitter.im/uvdesk/community
[21]: https://join.slack.com/t/uvdeskopensource/shared_invite/enQtOTUwODEzNTQ1NjY5LTU1M2EyOGQ2ZjNiOGMxZTgwOGZjNTAyZGRkMGE3NWUxOWU5OGQxNjliNmZjNTA4MDRhZTFhNWMyOWE2M2M5NGM
[21]: https://forums.uvdesk.com/
[22]: https://github.com/uvdesk/community-skeleton/wiki/dockerize-helpdesk-project
[23]: https://support.uvdesk.com/en/blog/prerequisites-windows
[24]: https://symfony.com/projects/uvdesk
[25]: https://github.com/uvdesk/api-bundle/wiki/Ticket-Related-APIs
[26]: https://store.webkul.com/UVdesk/UVdesk-Open-Source.html
[26]: https://store.webkul.com/UVdesk/UVdesk-Open-Source.html
[27]: https://support.uvdesk.com/en/blog/prerequisites-mac
[28]: https://support.uvdesk.com/en/blog/prerequisites-centos7
10 changes: 8 additions & 2 deletions composer.json
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Expand Up @@ -10,6 +10,7 @@
"doctrine/doctrine-bundle": "^1.11",
"doctrine/doctrine-fixtures-bundle": "^3.2",
"doctrine/doctrine-migrations-bundle": "^2.0",
"google/recaptcha": "^1.2",
"knplabs/knp-paginator-bundle": "^4.0",
"sensio/framework-extra-bundle": "^5.1",
"symfony/asset": "4.3.*",
Expand Down Expand Up @@ -45,8 +46,7 @@
"symfony/maker-bundle": "^1.0",
"symfony/profiler-pack": "*",
"symfony/test-pack": "*",
"symfony/web-server-bundle": "4.3.*",
"uvdesk/api-bundle": "^1.0@dev"
"symfony/web-server-bundle": "4.3.*"
},
"config": {
"preferred-install": {
Expand Down Expand Up @@ -83,6 +83,12 @@
"conflict": {
"symfony/symfony": "*"
},
"extra": {
"symfony": {
"allow-contrib": false,
"require": "4.3.*"
}
},
"prefer-stable": true,
"minimum-stability": "stable"
}
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