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docs/docs/guides/07-troubleshooting/01-stuck-on-broken-build.md
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docs/docs/guides/07-troubleshooting/01-stuck-on-broken-build.mdx
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--- | ||
title: Stuck on a Broken Build | ||
slug: /troubleshooting/stuck-on-broken-build | ||
description: Jan is a ChatGPT-alternative that runs on your own computer, with a local API server. | ||
keywords: | ||
[ | ||
Jan AI, | ||
Jan, | ||
ChatGPT alternative, | ||
local AI, | ||
private AI, | ||
conversational AI, | ||
no-subscription fee, | ||
large language model, | ||
troubleshooting, | ||
] | ||
--- | ||
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{/* Imports */} | ||
import Tabs from "@theme/Tabs"; | ||
import TabItem from "@theme/TabItem"; | ||
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The following steps will help you troubleshoot and resolve issues related to broken builds. | ||
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1. Unistall Jan | ||
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<Tabs groupId="operating-systems"> | ||
<TabItem value="mac" label="macOS"> | ||
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Delete Jan from your `/Applications` folder | ||
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</TabItem> | ||
<TabItem value="win" label="Windows"> | ||
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To uninstall Jan in Windows, use the [Windows Control Panel](https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98). | ||
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</TabItem> | ||
<TabItem value="linux" label="Linux"> | ||
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To uninstall Jan on Linux, you should use your package manager's uninstall or remove option. For Debian/Ubuntu-based distributions, if you installed Jan via the `.deb` package, you can uninstall Jan using the following command: | ||
```bash | ||
sudo apt-get remove jan | ||
``` | ||
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</TabItem> | ||
</Tabs> | ||
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2. Delete the application data, cache, and user data folders | ||
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<Tabs groupId="operating-systems"> | ||
<TabItem value="mac" label="macOS"> | ||
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```bash | ||
# Step 1: Delete the application data | ||
## Newer versions | ||
rm -rf /Users/$(whoami)/Library/Application\ Support/jan | ||
## Versions 0.2.0 and older | ||
rm -rf /Users/$(whoami)/Library/Application\ Support/jan-electron | ||
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# Step 2: Clear application cache | ||
rm -rf /Users/$(whoami)/Library/Caches/jan* | ||
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# Step 3: Remove all user data | ||
rm -rf ./jan | ||
``` | ||
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</TabItem> | ||
<TabItem value="win" label="Windows"> | ||
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```bash | ||
# You can delete the `/Jan` directory in Windows's AppData Directory by visiting the following path `%APPDATA%\Jan` | ||
cd C:\Users\%USERNAME%\AppData\Roaming | ||
rm -rf ./Jan | ||
``` | ||
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</TabItem> | ||
<TabItem value="linux" label="Linux"> | ||
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```bash | ||
# You can delete the user data folders located at the following `$HOME/.config/jan` and `~/.jan` | ||
rm -r $HOME/.config/jan | ||
rm -r ~/.jan | ||
``` | ||
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</TabItem> | ||
</Tabs> | ||
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3. If you are using version before `0.4.2` you need to run the following commands | ||
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```bash | ||
ps aux | grep nitro | ||
# Looks for processes like `nitro` and `nitro_arm_64`, and kill them one by one by process ID | ||
kill -9 <PID> | ||
``` | ||
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3. Download the latest version from via our homepage, [https://jan.ai/](https://jan.ai/). |