DevDeskQueue

Mission: Organizing, Streamlining, Actualizing the HelpDesk System of Lambda School

Features & Functionality

1. Three User types: Student, Staff, & Administrators can Login/Logout of the Dashboard
2. Student can View, Create, Edit, and Delete their own DevDesk Support Tickets
3. Admins can View, Create, Edit, and Delete tickets of any student
4. Admins can View, Create, Edit, & Delete Users registered in the system
5. Staff can claim & resolve tickets assigned to them by Admins.
6. Tickets can be commented on by Staff. Comments can be modified, but not deleted.
7. Admins can assign tickets to any staff.

Future Functionality

1. All DevDesk tickets created by students are automatically posted in the slack channel of the student's cohort
2. Students that initiate DevDesk requests using slack /helpdesk command are able to view their created tickets in the DevDesk dashboard

Tech Stack:

1. HTML5
2. CSS3
3. Javascript ES6/7
4. React.js
5. Java
6. Github
7. Zeit
8. Amazon Route53

This project was bootstrapped with Create React App.