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SUPPORT.md

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+# How to get support with Mycroft software, hardware and products
+
+There are multiple ways to seek support with Mycroft software, hardware and products.
+
+## Forum
+
+We maintain a [Forum](https://community.mycroft.ai) which is regularly monitored. 
+Feel free to post questions, bugs, and requests for assistance in the relevant Forum Topic. 
+
+## Chat
+
+Mycroft staff are regularly available in our [Chat](https://community.mycroft.ai) platform. 
+There are specific rooms available for different projects and products. 
+
+## Contact
+
+You can contact us via [our online form](https://mycroft.ai/contact), or give a call. 
+
+## GitHub
+
+We welcome you raising Issues and Pull Requests on our public GitHub repositories. 
+See the [CONTRIBUTING.md](CONTRIBUTING.md) file for more information.
+
+## Helping us to help you
+
+Our [documentation](https://mycroft.ai/documentation/troubleshooting/) contains troubleshooting information, and information on log files and other files that we may need to help us help you.
+
+