Simple Engage Service GLPI plugin

Make it easy, simple and imagine

Features

• Set a technical user for welcome messages
• Pick-up time by the assigned technician
• Followup template selection to impersonate this technical user and to welcome him/her
• Coming soon: Creation of calendars to use multiple technical users
• Coming soon: Set a fixed delay time for greeting messages
• Coming soon: Calendar-dependent welcome messages for each entity in GLPI

Currently only available with tickets. You will need GLPI 10 to use it.

Installation

You must respect the name of the folder created in the plugins directory!

$ su -s /bin/bash apache 
$ cd ROOT_GLPI_DIR
$ wget https://github.com/miguelanruiz/engage/releases/download/v1.0.1-rc.1/glpi-engage-v1.0.12-rc.1.tar.bz2
$ tar xvf glpi-engage-v1.0.12-rc.1.tar.bz2
$ rm glpi-engage-v1.0.12-rc.1.tar.bz2

After that go to the GLPI plugins (GLPI WEB Instacne) administration and continue the configuration process. Click Install and then Activate.

Contributing

• Open a ticket for each bug/feature so it can be discussed
• Follow development guidelines
• Refer to GitFlow process for branching
• Work on a new branch on your own fork
• Open a PR that will be reviewed by a developer