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add a guide about managing SLAs
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@dastergon
dastergon authored Oct 17, 2017
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* [Availability Calculator: Calculate how much downtime should be permitted in your SLA](https://dastergon.github.io/availability-calculator/)
* [Standardize cloud SLA availability with numerical performance data](https://www.ibm.com/developerworks/cloud/library/cl-SLAloadbalance-numanalysis/)
* [Best practices to develop SLAs for cloud computing](https://www.ibm.com/developerworks/cloud/library/cl-slastandards/)
* [A Practical Guide to SLAs](http://blog.catchpoint.com/2016/08/04/sla-practical-guide/)

## Performance
* [Performance Checklists for SREs](https://www.usenix.org/conference/srecon16/program/presentation/gregg)
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