Frequently asked questions

Q: Why are the plays different on Wrapperr compared to Tautulli

A: Data is retrieved from the Tautulli API, but not necessarily processed in the same manner. The difference could for example be that you have history entries for the same media (a movie for example) split over different Tautulli items. For example, you could have two items for the movie 'Black Widow' from updating the file on Plex, leading Tautulli to interpret it as a new item/media. The easiest way to check for this is by going to the 'History' tab and searching for the title. This might display more entries than clicking into the movie item, which displays all history items for that particular item.

There is an option to merge different Tautulli items if this is your case.

What also could confuse is related to the Tautulli grouping feature. When you have grouping enabled, different plays are grouped on an API call basis. Meaning that when you display all history items for a movie on Tautulli, six different plays spanning three days might be placed into one group. Wrapperr calls the Tautulli API on 'day' based loop, meaning Tautulli's grouping never spans multiple days, potentially leading to an increase in plays because the groups are smaller in size.