Zendesk Api Client

A .netstandard NuGet package for use with the Zendesk v2 API.

Breaking Changes

7.x.x

The deprecation and replacement of Status API endpoints

More detailed information on the exact changes and motivation can be found here.

For the sake of this library, it means the following methods have been removed:

• IZendeskClient.ServiceStatus.ListComponents(...)
• IZendeskClient.ServiceStatus.ListSubComponents(...)
• IZendeskClient.ServiceStatus.GetComponentStatus(...)
• IZendeskClient.ServiceStatus.GetSubComponentStatus(...)

In favour of the following:

• IZendeskClient.ServiceStatus.ListActiveIncidents(...)
• IZendeskClient.ServiceStatus.GetActiveIncident(...)
• IZendeskClient.ServiceStatus.ListMaintenanceIncidents(...)

6.x.x

Added support for .NET 6

ZendeskApiClient now targets both .NET Standard 2.0 and .NET 6, enabling users to leverage the latest runtime features and performance optimizations for their projects. Please note that with this update, support for .NET Core 3.1 is no longer targeted.

4.x.x

This will allow for cursor pagination on some endpoints. We have kept the original offset pagination available so that this release is backward compatible, however due to Zendesk adding a variation of cursor pagination to this single endpoint, we have modified the original cursorPager class to now be cursorPagerVariant. If you use the TicketAudits endpoint please update your code.

Unfortunately Zendesk has not adopted cursor pagination on all endpoints. A list of compatible endpoints used in this API are as follows:

Users:

• GET /api/v2/deleted_users
• GET /api/v2/users
• GET /api/v2/users/{user_id}/identities
• GET /api/v2/user_fields
• GET /api/v2/users/{user_id}/groups

Groups:

• GET /api/v2/groups
• GET /api/v2/groups/{group_id}/users

Help Center:

• GET api/v2/help_center/articles
• GET api/v2/help_center/categories
• GET api/v2/help_center/sections

Organization:

• GET /api/v2/organization_fields
• GET /api/v2/organization_memberships
• GET /api/v2/organizations
• GET /api/v2/organizations/{organization_id}/users
• GET /api/v2/organizations/{organization_id}/tickets

Tickets:

• GET /api/v2/deleted_tickets
• GET /api/v2/tickets
• GET /api/v2/tickets/{ticketId}/comments
• GET /api/v2/ticket_fields
• GET /api/v2/ticket_audits
• GET

Satisfaction ratings:

• GET /api/v2/satisfaction_ratings

Requests

• GET /api/v2/requests
• GET /api/v2/requests/{requestId}/comments

Job Statuses

• GET /api/v2/job_statuses

Further reading on Zendesk Pagination changes

3.x.x

This is a complete rewrite so expect breaking changes.

Some noteworthy changes include:

• PostAsync replaced with CreateAsync
• PutAsync replaced with UpdateAsync
• Search resource now uses SearchAsync instead of Find, and introduces a new fluent api to replace the old ZendeskQuery<T> class.

Creating a client

To register this in your DI, you just need to call...

services.AddZendeskClient("https://[your_url].zendesk.com", "username", "token");

then you can inject in IZendeskClient anywhere you want to use it. Here you can access all the resources available.

If however you want to use the client in a DI less environment you can do this

var zendeskOptions = new ZendeskOptions
{
   EndpointUri = "https://[your_url].zendesk.com",
   Username = "username"
   Token = "token"
};

var loggerFactory = new LoggerFactory();
var zendeskOptionsWrapper = new OptionsWrapper<ZendeskOptions>(zendeskOptions);
var client = new ZendeskClient(new ZendeskApiClient(zendeskOptionsWrapper), loggerFactory.CreateLogger<ZendeskClient>());

Example methods

var ticket = await client.Tickets.GetAsync(1234L); // Get ticket by Id
var tickets = await client.Tickets.GetAllAsync(new [] { 1234L, 4321L }); //
var ticket = await client.Tickets.UpdateAsync(ticket);
var ticket = await client.Tickets.CreateAsync(ticket);
await client.Tickets.DeleteAsync(1234L);

Searching and filtering

await client.Search.SearchAsync<User>(q =>
    q.WithFilter("email", "[email protected]")
);

await client.Search.SearchAsync<Organization>(q =>
    q.WithFilter("name", "Cupcake Cafe")
);

// All non closed tickets
await client.Search.SearchAsync<Ticket>(q =>
    q.WithFilter("status", "closed", FilterOperator.LessThan)
);

Using Cursor Based Pagination

You can use the CursorPaginatedIterator to loop through multiple pages as shown below:

var services = new ServiceCollection();
services.AddZendeskClientWithHttpClientFactory("https://yoursubomain.zendesk.com", "[email protected]", "your_token_");
var serviceProvider = services.BuildServiceProvider();
var client = serviceProvider.GetRequiredService<IZendeskClient>();

var ticketCursorResponse = await client.Tickets.GetAllAsync(new CursorPager { Size = 5 }); // low page number to force pagination

var iteratorFactory = serviceProvider.GetRequiredService<ICursorPaginatedIteratorFactory>();
// creates the iterator with the response object of the first  request
var iterator = iteratorFactory.Create<Ticket>(ticketCursorResponse);

foreach (var ticket in iterator)
{
    Console.WriteLine("the id of this ticket is:" + ticket.Id);
} // this loop will stop at the first page

while (iterator.HasMore()) // to loop through all pages
{
    await iterator.NextPage();
    foreach (var ticket in iterator)
    {
        Console.WriteLine("the id of this ticket is:" + ticket.Id);
    }
}

// alternatively you can use .All() from the iterator
await foreach (var ticket in iterator.All())
{
    Console.WriteLine("the id of this ticket is:" + ticket.Id);
}

The Zendesk API

The zendesk api documentation is available at http://developer.zendesk.com/documentation/rest_api/introduction.html Querying and searching is limited by the searchable fields on the zendesk api

Please note that starting from August 15, 2023, if you make offset-based pagination (OBP) requests beyond the first 100 pages (10,000 records), you will receive an error message: "400 Bad Request." To retrieve data sets larger than 10,000 records, customers must transition to cursor-based pagination (CBP). You can find more information on the transition here. This library designates the OBP endpoints as Obsolete and introduces the new CBP endpoints in version 4.x.x. Therefore, users who wish to make the transition will need to upgrade.

Integration Tests

In order to run integration tests against your own zendesk instance use the Cake script provided by:

.\build.ps1 --target=Run-Integration-Tests --zendeskUrl="<your zendesk url>" --zendeskUsername="<your zendesk username>" --zendeskToken="<your zendesk token>"

Running integration tests on Visual Studio for Mac

In Visual Studio, open the root folder of this project and open the test view (has a little lightening bolt icon). You should see a structure that looks like: * ZendeskApiClient * test * ZendeskApi.Client.IntegrationTests * ZendeskApi.Client.Tests To run the integration tests, right click on it and select Run Test With ==> Custom Parameters - make sure you add the following variables: ZendeskApi_Credentials_Url, ZendeskApi_Credentials_Username, ZendeskApi_Credentials_Token You can save this configuration and give it a name, in order to run it multiple times.

Contributing

CONTRIBUTING.md.

Versioning

We aim to follow Semantic Versioning guidelines within this library. When increasing the version please increment ZendeskApi.Commons.props.