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@@ -4,7 +4,7 @@ In case that you are having some problem running Aseprite, you can | |
execute it with the `--debug` option in the command line. | ||
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After running Aseprite, you will see that a | ||
`Aseprite-v1.1.9-DebugOutput.txt` file (or with a similar name) will | ||
`Aseprite-v1.2-DebugOutput.txt` file (or with a similar name) will | ||
be created in your desktop. You can send us that file at | ||
[[email protected]](mailto:[email protected]) so we can help us | ||
solving your specific problem. | ||
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@@ -4,19 +4,21 @@ If you have a problem starting Aseprite (e.g. it starts and closes | |
inmediately), you can try: | ||
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1. [Reset your preferences](reset-preferences.md) | ||
2. Use the [debug option](debug.md) to send a report to [[email protected]](mailto:[email protected]) | ||
1. Use the [debug option](debug.md), this generates a `Aseprite-v1.2-DebugOutput.txt` file | ||
1. Windows only: Check if the last line of the generated | ||
`Aseprite-v1.2-DebugOutput.txt` file says: | ||
`PEN: Wintab library loaded`. If that is the case, try [disabling Wintab](wintab.md). | ||
1. In other case, contact us at | ||
[[email protected]](mailto:[email protected]) with the | ||
`Aseprite-v1.2-DebugOutput.txt` file. | ||
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You might try to find your problem on: | ||
You might also try to find your problem on: | ||
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* [Aseprite Community](https://community.aseprite.org) | ||
* [Steam General Discussion forum](http://steamcommunity.com/app/431730/discussions/0/) | ||
* [Steam Bug Reports forum](http://steamcommunity.com/app/431730/discussions/2/) | ||
* [Closed bugs on the GitHub](https://github.com/aseprite/aseprite/issues?utf8=%E2%9C%93&q=is%3Aissue%20is%3Aclosed%20%20label%3Abug) | ||
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As usual, you can always contact us at | ||
[[email protected]](mailto:[email protected]) for any kind of | ||
problem or issue. | ||
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--- | ||
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**SEE ALSO** | ||
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# WinTab | ||
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`WinTab32.dll` is a library/DLL/API used to communicate with your | ||
stylus/tablet (Wacom, etc.). Sometimes, when we load this DLL the | ||
program just hangs. We don't know why this happen, but there are few | ||
users experimenting this (maybe a buggy `WinTab32.dll`, or maybe a | ||
buggy Aseprite). | ||
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Sometimes the problem is solved reinstalling the driver, sometimes the | ||
problem persists. In these cases you can execute Aseprite with | ||
`--disable-wintab` parameter (available since Aseprite v1.2): | ||
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"C:\Program Files\Aseprite\Aseprite.exe" --disable-wintab | ||
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This will bypass the `WinTab32.dll` loading process. Your stylus might | ||
not work correctly, but at least Aseprite can be executed and used | ||
with your mouse/trackpad. | ||
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--- | ||
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**SEE ALSO** | ||
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[Troubleshooting](troubleshooting.md) |