Turnly helps businesses save their customers time waiting in physical queues by eliminating legacy number-taking systems. Customers join from their smart device to a web widget-based system that can be accessed from your own website or application.
Turnly's main features are:
- Define Business Data Fields to obtain the necessary information about a Customer to match your internal workflow.
- Your Organization gets a subdomain from Turnly (e.g. https://org-name.turnly.app)
- Your Customers will receive automatic notifications to keep them aware of the life-cycle of their Tickets.
- Authentication with IAM System (SSO & SLO)
- Capability to manage multiple Locations (branches), Services offered, Working hours, and Desks per Location.
- Web widget-based application for ticket-taking.
- Web Client for ticket-taking.
- Modal Client for ticket-taking.
- WebView Client for ticket-taking.
- WhatsApp conversation integration for ticket-taking.
- Alexa Skill for ticket-taking.
- Dialogflow and Voice integration for ticket-taking.
- Digital Signage (Waiting TV).
- Web Widget customization tools from dashbord.
- Capability to manage employees as Agents and Managers per Location.
- Your Customers can send you feedback on how to improve the experience in your Locations (branches) or even give you the best rating, you can use this data for service intelligence.
- Receive read-only access to a selected set of data from Turnly in realtime with RTM API.
- Allows integrations with external systems to share data through webhooks, beacons, and others.
- Integrate data processors or even transformers that allow you to validate the information in the flow of ticket-taking.
- Reminders and notifications scheduled for the future.
- Support for SMS, Push, Emails, Calls or WhatsApp messages.
- Business intelligence, insights and reporting.
- Finance
- Healthcare
- Coffee Shop
- Education - (Coming soon)
- Food pantries - (Coming soon)
- Deploying Turnly with Docker Compose.
- Deploying Turnly with Kubernetes. - (Coming soon)
- Deploying Turnly with One-Click Setups. - (Coming soon)
Our ecosystem is completely divided into multiple applications with specific purposes that share our design system.
| Name | Description | Live |
|---|---|---|
| Widgets | Web widget-based application for ticket-taking | 🟢 |
| Helpdesk | App for your organization's agents to serve your customers | 🟢 |
| Backoffice | App to manage organization resources | 🔴 |
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The microservice architecture enables the rapid, frequent and reliable delivery of large, complex applications, and is designed for easy scaling and delegation of responsibilities.
If you need help or just want to hear from Turnly, there are several ways to connect with us:
- Create discussion on Community Forum
- Join on Slack
- Create issue on Github
- Follow us on Twitter
Looking to report a vulnerability? Please refer our SECURITY file.
Check out our owners' document to meet our great maintainers and friends.
If you are planning on using Turnly for your business and want to give back to the team or if you are an organization looking to help emerging open-source software, please consider becoming a Github Sponsor.
Copyright © 2022 by Turnly Inc. Released under the BSD 3-Clause License.