Client creds docs: describe helpdesk request approach

instead of CF ticket approach

APIs/openEO/authentication/client_credentials.qmd

@@ -84,72 +84,22 @@ for the client credentials flow with the openEO service of Copernicus Data Space
 
 ###  Request A Service Account From The CDSE Account Management Service
 
+
 The [account management service in the Copernicus Data Space Ecosystem](https://identity.dataspace.copernicus.eu/auth/realms/CDSE/account){target="_blank"}
-(managed by [CloudFerro](https://cloudferro.com/){target="_blank"})
 supports the creation of OIDC/OAuth clients (e.g. service accounts based on the client credentials grant)
-through CloudFerro's JIRA ticketing system.
-
-
-::: {.callout-warning}
-
-Creating a such a ticket requires a valid user account on the CloudFerro JIRA system,
-which is currently not covered by this documentation.
-Contact the [CDSE support team](https://helpcenter.dataspace.copernicus.eu/)
-for more information.
-
-:::
-
-
-Follow these steps
-to request the creation of an OIDC/OAuth client (with client credentials support)
-for a given use case or project:
-
-0.  Before beginning, collect the following:
-
-    - A short, but descriptive *project name*.
-      It can be a couple of words or a project acronym,
-      but it should be descriptive enough to be unique
-      within the Copernicus Data Space Ecosystem.
-    - A short description of the project,
-      preferably with some pointers to the project website,
-      contact info, involved parties, ...
-
-    In the following, `$ProjectName$` will be used as placeholder of the project name
-
-1.  [Log in on CloudFerro JIRA](https://jira.cloudferro.com/login.jsp)
-2.  [Start creating a JIRA ticket](https://jira.cloudferro.com/secure/CreateIssue!default.jspa){target="_blank"}
-    as follows:
-
-    - Project: select "CDSE Operations (CDSE)"
-    - Issue Type: select "New KC client"
-    - Click the "Next" button
-
-![JIRA ticket creation: select issue type](_images/cf-new-kc-client-01.png)
-
-3.  Fill in these client details:
-
-    - Summary: "OIDC Client for `$ProjectName$`"
-    - Client ID: this must be a unique identifier
-      and it is recommended to start with prefix `sh-`.
-      For example, use the following Python snippet to generate such a identifier:
+which can be [requested through the help center](https://helpcenter.dataspace.copernicus.eu/hc/en-gb/requests/new).
 
-      ```python
-      import uuid
-      print(f"sh-{uuid.uuid4()}")
-      ```
 
-    - Name: "Service Account for `$ProjectName$`".
-    - Description: put the project description here.
-    - Client authentication: select "On"
-    - Authentication flow:
-      enable "Service Accounts Role" to enable the "Client Credentials Grant" on the client.
-    - All other options can be left empty/default as-is.
-    - Click the "Create" button at the bottom.
+Make sure to include the following information in the description of the request:
 
-![JIRA ticket creation: client details](_images/cf-new-kc-client-02.png)
+- A short, but descriptive *project name*.
+  It can be a couple of words or a project acronym,
+  but it should be descriptive enough to be unique
+  within the Copernicus Data Space Ecosystem.
+- A short description of the project,
+  preferably with some pointers to the project website,
+  contact info, involved parties, ...
 
-4. After submitting this JIRA ticket:
-   allow the CloudFerro team some time to review and address the client creation request.
 
 
 ## Obtain The OIDC Identifier Of A Service Account