This is super old and no longer maintained.

Freshdesk Enhancements

Freshdesk Enhancements is a Chrome extension that adds functionality to Freshdesk.

Requires

• NodeJS
• Chrome

Features

• Desktop Notifications
• Agent collision - See if other agents are viewing the same ticket
• Chat - Chat with other agents from any page

Installation

• Edit chrome-extension\contentscript.js and modify the serverName and port variables to match your environment
• Edit chrome-extension\backgroundscript.js
• Set helpdeskUrl to your custom Freshdesk URL (if you don't have one, just set it to your https://domain.freshdesk.com URL)
• Set apiUrl to your Freshdesk URL (https://domain.freshdesk.com)
• Set apiKey to your Freshdesk API Key (found under Profile Settings within Freshdesk)
• Edit server\settings.json and choose a port for the server to run on
• Load the extension into Chrome (choose 'Load unpacked extension' and point it to the chrome-extension directory).
• run npm install from server directory
• Run the node server
• That should be it!