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### Traffic sources and responsibilities | ||
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* [StackOverflow](http://stackoverflow.com/questions/tagged/kubernetes) and | ||
* [Stack Overflow](http://stackoverflow.com/questions/tagged/kubernetes) and | ||
[ServerFault](http://serverfault.com/questions/tagged/google-kubernetes): | ||
Respond to any thread that has no responses and is more than 6 hours old (over | ||
time we will lengthen this timeout to allow community responses). If you are not | ||
equipped to respond, it is your job to redirect to someone who can. | ||
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* [Query for unanswered Kubernetes StackOverflow questions](http://stackoverflow.com/search?tab=newest&q=%5bkubernetes%5d%20answers%3a0) | ||
* [Query for unanswered Kubernetes Stack Overflow questions](http://stackoverflow.com/search?tab=newest&q=%5bkubernetes%5d%20answers%3a0) | ||
* [Query for unanswered Kubernetes ServerFault questions](https://serverfault.com/search?tab=newest&q=%5bgoogle-kubernetes%5d%20answers%3a0) | ||
* Direct poorly formulated questions to [stackoverflow's tips about how to ask](http://stackoverflow.com/help/how-to-ask) | ||
* Direct off-topic questions to [stackoverflow's policy](http://stackoverflow.com/help/on-topic) | ||
* Direct poorly formulated questions to [Stack Overflow's tips about how to ask](http://stackoverflow.com/help/how-to-ask) | ||
* Direct off-topic questions to [Stack Overflow's policy](http://stackoverflow.com/help/on-topic) | ||
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* [Slack](https://kubernetes.slack.com) ([registration](http://slack.k8s.io)): | ||
Your job is to be on Slack, watching for questions and answering or redirecting | ||
as needed, such as to a SIG-specific channel. Please especially watch | ||
`#kubernetes-users` and `#kubernetes-novice`. Also check out the | ||
as needed, such as to a SIG-specific channel. Please especially watch | ||
`#kubernetes-users` and `#kubernetes-novice`. Also check out the | ||
[Slack Archive](http://kubernetes.slackarchive.io/). | ||
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* [Email/Groups](https://groups.google.com/forum/#!forum/kubernetes-users): | ||
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equipped to respond, it is your job to redirect to someone who can. | ||
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* on slack: Respond to questions that | ||
don't get answers. | ||
don't get answers. | ||
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In general, try to direct support questions to: | ||
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1. Documentation, such as the [user documentation](https://kubernetes.io/docs/) and | ||
[troubleshooting guide](https://kubernetes.io/docs/tasks/debug-application-cluster/troubleshooting/) | ||
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2. Stackoverflow | ||
2. Stack Overflow | ||
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#### User support response example | ||
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If you see questions on [email protected], try to redirect them | ||
to Stackoverflow. Example response: | ||
to Stack Overflow. Example response: | ||
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```code | ||
Please re-post your question to [stackoverflow] | ||
Please re-post your question to [Stack Overflow] | ||
(http://stackoverflow.com/questions/tagged/kubernetes). | ||
We are trying to consolidate the channels to which questions for help/support | ||
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@@ -51,10 +53,10 @@ thread only in one place or, worse, spread across multiple forums. Also, the | |
large volume of support issues on github is making it difficult for us to use | ||
issues to identify real bugs. | ||
The Kubernetes team scans stackoverflow on a regular basis, and will try to | ||
The Kubernetes team scans Stack Overflow on a regular basis, and will try to | ||
ensure your questions don't go unanswered. | ||
Before posting a new question, please search stackoverflow for answers to | ||
Before posting a new question, please search Stack Overflow for answers to | ||
similar questions, and also familiarize yourself with: | ||
* [user documentation](http://kubernetes.io/docs/) | ||
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``` | ||
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If you answer a question (in any of the above forums) that you think might be | ||
useful for someone else in the future, please send a PR or file an issue in | ||
useful for someone else in the future, please send a PR or file an issue in | ||
[kubernetes.github.io](https://github.com/kubernetes/kubernetes.github.io). | ||
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### Contact information | ||
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