Sketch Apartments Info page

Contact Numbers

Security

☎️ [020 8572 9171](tel:020 8572 9171) Enigma Security Solutions Ltd

L&Q Customer Service Centre/Team (CST)

☎️ [0300 345 9998](tel:0300 345 9998) - For new and old repairs, after office hours (Mon-Fri 9AM-5PM) calls are redirect to Out of Office Hours Team.

⚠️ L&Q will raise the priority/severity of an incident solely based on the number of calls received!
PLEASE DO NOT ASSUME OTHER RESIDENTS REPORTED ALREADY ANY ISSUE!

✅ Request always, and share, the job numbers (L&Q and contractors).

⚠️ Avoid to send emails for urgent repairs to avoid the creation of multiple jobs which complicate things.

Property Management

L&Q (London & Quadrant Housing Trust) Website

L&Q Management

• Segun Adegunwa Neighbourhood Housing Lead
  ✉️ [email protected] | ☎️ [0300 456 9998](tel:0300 456 9998)

• Agatha Okwuraiwe Area Housing Manager - Tower Hamlets (East Region)
  ✉️ [email protected]

• Marlon Thurbourne Caretaker
  ☎️ [07989 226 949](tel:07989 226 949)

• Oceans Estate Taskforce (Temporary taskforce to deliver small projects)
  ✉️ [email protected])
  Members of the taskforce to be contacted through the above email:

  • Hannah Mitchelson Fire Actions Manager and Project Manager
    ✉️ [email protected] | ☎️ [0300 456 9998](tel:0300 456 9998)

  • Nia Edufuah Project Officer (Fire Actions)
    ✉️ [email protected] | ☎️ [0300 456 9996](tel:0300 456 9996)

L&Q Head office

☎️ [0300 456 9998](tel:0300 456 9998) - All Business inquiries

L&Q Customer service centre

• reporting or requesting an update on a repair
• service charge queries
• leaseholder/Shared owner queries [0300 456 9996](tel:0300 456 9996) Monday to Friday from 8am to 6pm (excluding bank holidays) Outside these hours emergency only service

L&Q Online account

Online account
Get in touch - Raise a complaint, send us feedback or ask a question

L&Q alerts (SMS)

💬 07908 669208 | 💬 07958 065065

Report

Anti social behaviour (Tower Hamlets)

Anti social behaviour can be reported anonymously by: Phone: [020 7364 5015](tel:020 7364 5015) (24hrs) Online form: https://www.towerhamletshomes.org.uk/my.../asb/report

Services

L&Q Energy Heating and hot water

Website
Customer Portal - Dashboard with consumption, meter reads, transactions, statements
Paypoint - BillPay card payments with max amount of 150£

Hot water & Heating - Heat Interface Unit (HIU) service

Elevate Everywhere

HRV Group

VitalEnergi (☎️ [020 8076 9263](tel:020 8076 9263) [email protected])

VOTRA (VIVO Ocean Tenants and Residents Association)

VOTRA is a voluntary organisation run by elected officers, and a Committee made up of residents living on the Estate. VOTRA's primary role is to raise matters to L&Q that are in the interests of and affect the whole VIVO community. VOTRA organises periodic public meetings that all neighbours are welcome to join."

✉️ [email protected] (to contact VOTRA, ask to become a member or to join its Google Groups)

Google Group

Closed forum intended for dialogue between VOTRA and neighbours only, not L&Q.
✉️ [email protected] (general discussions)
✉️ [email protected] (service charges discussions only)

Social

Slack: votra-hub.slack.com
X|Twitter: @VivoOceanTRA (mainly used for exceptional updates)

Garbage collection

Bulky waste

Ways to dispose of your large items safely

Intercom & Fobs

NACD Website ☎️ [020 7709 8617](tel:020 7709 8617)
✉️ [email protected] (If you want to assign your mobile to the flat number)
✉️ [email protected] (If you want to report a fault)

DIY / REPAIR

• Ventilation system filters: filters-vent-axia-sentinel-kinetic-v-b-bh
  Referral 10% off
• Ventilation system panel clips: Drop On/Hook On Push in Plinth Fasteners Fittings Press Fit Panel Clip
• Kitchen skirting clips: Plinth Clips with Attaching Bracket