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@@ -38,7 +38,7 @@ class Cu.View.ResetPassword extends Backbone.View | |
| _gaq.push ['_trackEvent', 'set-password', 'success', query] | ||
| error: (jqxhr, textStatus, errorThrown) => | ||
| if jqxhr.status == 404 | ||
| msg = """<div class="alert"><strong>Hmmm. That username could not be found.</strong> Maybe you’re trying to <a href="https://classic.scraperwiki.com/accounts/password/reset/">reset a ScraperWiki Classic password?</a></div>""" | ||
| msg = """<div class="alert"><strong>Hmmm. That username could not be found.</strong></div>""" | ||
| else | ||
| msg = """<div class="alert alert-error"><strong>Hmmm. Something went wrong.</strong> Email <a href="mailto:[email protected]">[email protected]</a> and we’ll email you a password reset link manually.</div>""" | ||
| $('form', @$el).prepend msg | ||
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| <nav class="well optional"> | ||
| <ul class="nav nav-list"> | ||
| <li class="nav-header">These FAQs:</li> | ||
| <li><a data-nonpushstate href="#historical">How do I search for historical Tweets?</a></li> | ||
| <li><a data-nonpushstate href="#updated">How often is the Twitter data updated?</a></li> | ||
| <li><a data-nonpushstate href="#slowdown">“Twitter has asked us to slow down”</a></li> | ||
| <li><a data-nonpushstate href="#timezone">What's the time zone of dates?</a></li> | ||
| <li class="nav-header">Related guides:</li> | ||
| <li><a href="/help/twitter-search">Scrape Tweets and download as a spreadsheet</a></li> | ||
| </ul> | ||
| </nav> | ||
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| <div class="wrapper"> | ||
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| <h2 id="faq">Twitter FAQs</h3> | ||
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| <div class="full-width"> | ||
| <h3 id="historical">How do I search for historical Tweets?</h3> | ||
| <p>Unfortunately, Twitter only allows its API to reach roughly a week into | ||
| the past. </p> | ||
| <p>If you need really old data, you’ll have to use | ||
| someone like DataSift or Gnip, who re-sell access to the Twitter firehose. | ||
| It's quite expensive.</p> | ||
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| <p>If you know in advance that you'll need the data, then | ||
| set up the dataset and choose “Monitor future Tweets”. | ||
| It'll then be available later when you need it. | ||
| </p> | ||
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| <h3 id="updated">How often is the Twitter data updated?</h3> | ||
| <p>Assuming you have the “Monitor future Tweets” checkbox selected, about once an hour.</p> | ||
| <p>In this mode, the <strong>“Search for tweets”</strong> | ||
| tool will request tweets newer than the last tweet ID it stored in its previous | ||
| run (so there is no overlap, and no wasted API calls).</p> | ||
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| <h3 id="slowdown">What does “Twitter has asked us to slow down” error – mean?</h3> | ||
| <p>Twitter allows us to request 18000 tweets or 75000 followers in total, on a user’s | ||
| behalf, in any given 15 minute period. This is called “rate limiting”.</p> | ||
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| <p>You don't need to worry too much if you're hitting the limit, the tools will | ||
| carry on trying and get more data over time. If it is all going too slowly, there | ||
| are several things you can do.</p> | ||
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| <ol> | ||
| <li>The limit is shared across all | ||
| ScraperWiki Twitter tools you might have running at the same time. | ||
| Turn off monitoring or delete ones that you're not using. | ||
| </li> | ||
| <li>The rate limit is <i>also</i> shared with any other apps that are | ||
| calling Twitter using your Twitter login details. You can <a | ||
| href="https://twitter.com/settings/applications">see all the apps that are | ||
| accessing your account</a>, and disable ones you don't use.</li> | ||
| <li>Use multiple Twitter accounts. Each time you make a new dataset, | ||
| you can authenticate against a different Twitter account. This is useful | ||
| if, for example, you are doing work for several clients.</li> | ||
| </ol> | ||
| <p>Choose the <strong>“Diagnostics”</strong> link to get | ||
| detailed technical information about the rate limits and status. | ||
| </p> | ||
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| <h3 id="timezone">What's the time zone of dates?</h3> | ||
| <p>The <code>created_at</code> column is in UTC (more commonly called GMT).</p> | ||
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| </div> | ||
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| </div> |
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