The purpose of this plan is to assist you with establishing the key elements that are needed to become a successful SE at Splunk O11y. This 5 week ramp up plan is designed to enable all new SE’s to have the proper time to fully understand the Splunk O11y solution before being fully self-sufficient. This ramp up plan should be used as a guideline and many SE's will likely complete this sooner.
Complete all items in New SE First Week Checklist
Confirm your manager has assigned you an account on our demo environment: SF Demo
Meet your mentor assigned by your manager
Begin practicing Gold Standard Demo Script
Review Gold Demo Recording
Shadow at least 3 customer meetings (any focus)
Deliver Gold Standard Demo for certification to your team and manager
Study and certify with mentor and manager on Service Bureau demo
Slack Channels (for questions and assistance)
- #se-private-o11y
- #o11y-gdi
- #o11y-support-internal
- #o11y-product
- #signalfx
- #sfx-competition
Review recording of Architecture presentation
Review Architecture POV Slide
Install the Splunk O11y Smart Agent on your local machine
- Review w/ Mentor
Review with mentor the following topics:
- Chart/detector creation
- Analytics
- Infrastructure navigator
Shadow at least 3 IMM focused customer meetings
Complete the Observability for Modern Apps Workshop (Get Data In, Dashboards, and Detectors Modules)
Certify with your mentor and manager on the architecture portion of the POV
Slack Channels (for questions and assistance)
- #se-private-o11y
- #o11y-gdi
- #o11y-support-internal
- #o11y-product
- #apm
- #apm-engineering
- #opentelemetry
Review APM Training Videos
Review APM Deployment Architecture
Review APM Case Studies
Shadow at least 3 APM customer meetings
Review APM Competitive Material
Install APM to monitor a sample application on your local machine
- Review w/ Mentor
Complete the Observability for Modern Apps Workshop (Monitoring as Code, uAPM, and Service Bureau Modules)
- Review w/ Mentor
Slack Channels (for questions and assistance)
- #se-private-o11y
- #o11y-gdi
- #o11y-support-internal
- #o11y-product
- #synthetics-product
- #vo-team-datascience
- #rigor-sales
Review Splunk On Call Preso
Review Splunk On Call Deal Process
Shadow at least 3 Splunk On Call customer meetings
Review Splunk On-Call Competitive Content
Make sure you are logged into Okta before accessing
Complete the Observability for Modern Apps Workshop (All "On Call" Modules)
- Review w/ Mentor
Review Splunk On Call Demos:
Review Splunk On Call Gold Demo Script
- Study demo and Certify with your mentor on Splunk On Call
Review Splunk Synthetics Overview
Review Splunk Sythetics Gold Demo Script
Study demo and Certify with your mentor and manager on Splunk Synthetics
Slack Channels (for questions and assistance)
- #se-private-o11y
- #o11y-sales
- #o11y-security
- #seal
Review Lockout Document with mentor
Review CAP Ticket Processes with mentor:
- Activating APM
- Activating / Extending Trials
- Increasing Org Allotment limits (hosts, containers, custom metrics, etc.)
Review SWAT Ticket Processes with mentor
Review Feed Ticket Processes with mentor
Review Splunk Ideas (feature requests and enhancements) processes with mentor