Amazon Connect Resources

A Comprehensive info of Amazon Connect Resources

Amazon Connect Primer

• Link to Amazon Connect Primer Training - https://www.aws.training/Details/eLearning?id=49257 (This can be accessed with regualar Amazon shopping login)

Amazon Resouces

• Overview - https://aws.amazon.com/connect/
• A Good Introdcution - https://aws.amazon.com/about-aws/whats-new/2017/03/introducing-amazon-connect/
• Features - https://aws.amazon.com/connect/features/
• Resoucers - https://aws.amazon.com/connect/resources/
• FAQs - https://aws.amazon.com/connect/faqs/
• User Groups - https://aws.amazon.com/developer/community/usergroups/
• Blogs - https://aws.amazon.com/blogs/contact-center/category/contact-center/amazon-connect/
• This is my Arch : https://aws.amazon.com/this-is-my-architecture/?tma.sort-by=item.additionalFields.airDate&tma.sort-order=desc&awsf.category=*all&awsf.show=*all&awsm.page-tma=1

Getting Started With Amazon Connect https://youtu.be/NulMykQnXGk

Administrator Guide https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html

User Guide https://docs.aws.amazon.com/connect/latest/userguide/using-amazon-connect.html

API Reference https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html

Amazon Connect Streams - a browser-based contact center integration API, typically with CRM systems. https://github.com/aws/amazon-connect-streams

APN Training Exculsilev for allthe Amazon partners - You can find the Amazon Connect Technical and Business Training

• Please go through - https://aws.amazon.com/partners/training/
• NOTE : This is only for the Amazon Partners

YouTube Playlists

Building Call Centers with Amazon Connect - https://www.youtube.com/watch?v=WESBp_Sg7cg

AWS Demo: How to Use an Amazon Lex Chatbot with an Amazon Connect Contact Center - https://www.youtube.com/watch?v=9qky_E39-_I

Working with Amazon Lex Chatbots in Amazon Connect - https://www.youtube.com/watch?v=rLw2oXEKJG8

Amazon Connect Webinar - Create an Exceptional Contact Center Experience on AWS - https://www.youtube.com/watch?v=xOkcpF_4ZvI

Amazon Connect Playlist - https://www.youtube.com/playlist?list=PLTlsxO4hPdH5_-_oTDIMfOKi6owyehUcm

Lex and Lambda - ( Description has some good Github links ) https://www.youtube.com/watch?v=cy9GX33nuKM

reInvent 2017 Amazon Connect Playlist - https://www.youtube.com/playlist?list=PLZzrOPRIQA-9szidi-ZxEfSBfcKydO6LM

reInvent 2018 Amazon Connect Playlist - (AWS re:Invent 2018: Have very good informations and user cases for Amazon Connect)

• https://www.youtube.com/playlist?list=PLnAGVY_JIY1q5JvVkcT0I_IeG9OIgZ6hv
• https://www.youtube.com/watch?v=bjb3uG9yrtI
• https://www.youtube.com/playlist?list=PLaVZ7FmVk8vR_pid6r0zqJOjLm2ZXXQkG

Bring the Power of AI to Your Amazon Connect Contact Center (BAP322-R1) - https://www.youtube.com/watch?v=pg12x440mMw

Introduction in Telugu - https://www.youtube.com/playlist?list=PLsw5r6ZLF_VL_eXEBXniOAEVkgguwLOWT

Use case - https://www.youtube.com/watch?v=kSYdKxZkkRw

Perficient -

• https://www.youtube.com/watch?v=UAp3GR4FZ8I
• https://www.youtube.com/playlist?list=PL2FcuzZHQgRBWZrjTYWkFulqC9B5yudNN

Amazon Connect Training - https://www.youtube.com/playlist?list=PLRl3AJMdck1OCNBBRoX5QbZImjcOh5_op

Alanso Suarez - https://www.youtube.com/channel/UCUhrgQ4VEFi9-mcP__hAC3g/featured

Dr Voip Series - https://www.youtube.com/watch?v=sFfk0wI0sTw&list=PLxHdDBntokmIM2AdwbxBOjCOLlk0ZPtzi&index=3

LinkedIn Resources

• https://www.linkedin.com/groups/13577560/
• https://www.linkedin.com/groups/8602464/
• https://www.linkedin.com/groups/8685202/
• https://www.linkedin.com/in/danielbloy/detail/recent-activity/posts/
• https://www.linkedin.com/learning/learning-amazon-connect-create-and-manage-a-contact-center
• https://www.linkedin.com/pulse/review-amazon-connect-gordon-campbell/

Social Platforms

Telegram - https://t.me/joinchat/GIZ7o0p4_GkKG_5hPr0K8A

WhatsApp - https://chat.whatsapp.com/HVgX7bqnOu0IUkzUs78e4d

Slack Workspace URLs -

• https://amazon-connect.slack.com/
• https://amazonconnect.slack.com/

Other Resources

• https://www.slideshare.net/perficientinc/amazon-connect-4-steps-to-transforming-your-customer-contact-center
• https://dmacias.org/category/amazon-connect/
• https://dmacias.org/bringing-amazon-lex-into-your-amazon-connect-flows/
• https://voicefoundry.com/tag/amazon-connect/
• https://blogs.perficient.com/tag/amazon-connect/
• https://stackoverflow.com/questions/tagged/amazon-connect
• https://awsconnect.wordpress.com/