marketplace-publishing-get-publisher-support.md

title	description	services	documentationcenter	author	manager	editor	ms.assetid	ms.service	ms.devlang	ms.topic	ms.tgt_pltfrm	ms.workload	ms.date	ms.author
Accessing publisher support for the Azure Marketplace | Microsoft Docs	How to access and submit publisher support requests for the Azure Marketplace	marketplace-publishing	na	v-jeana	lakoch		9c0c981a-9e5e-437a-9b70-67a9f376302f	marketplace	na	article	na	na	12/06/2015	v-jeana; hascipio

Accessing publisher support for the Azure Marketplace

Microsoft provides support for a wide variety of products and services. Ensuring that your query finds the right support team is important to ensure an appropriate and timely response. Please consider the following scenarios, which should help you route your query to the appropriate team:

• If you are a publisher in the Azure Marketplace and are still developing your VM, you should engage with your Microsoft onboarding or compute teams.
• If you are a publisher in the Marketplace and have a question from a customer, please tell your customer to request support via the support links at https://portal.azure.com/.
• If you are a publisher in the Marketplace and have a question relating to your app or service, continue reading below.

This article will show you how to:

• Sign in to your Microsoft account.
• Navigate to the publisher support pages.
• Select the problem type and category.
• Request support.
• Provide contact information.
• Describe the problem.

1. Sign in to your Microsoft account

Navigate to https://publish.windowsazure.com/ and sign in with your Microsoft account credentials.

2. Navigate to the publisher support pages

From the upper-right menu, select Get Support.

3. Select the problem type and category

Available problem types are as follows:

• Account Management
• Reports and Insights
• VM Image Certification
• Managing Customers
• Managing Offers
• Payouts
• Developer Center
• Other

4. Request support

After you select the problem type and category, click the Start request button.

5. Provide contact information and describe the problem

Describe the problem as fully as you can, and provide any files (screenshots, network traces, etc.) that may be helpful in solving your issue.

6. Submission confirmation

Once you have submitted your issue, we will acknowledge receipt within 24 hours and assign your issue a priority and severity. Our dedicated team of support engineers will assist with its resolution according to our Service Level Agreement response times.

• If you need to talk to us about your issue, use the confirmation number in all correspondence.
• You can view progress on your issue at any time.

Next steps

To learn how to resolve specific support issues, see Troubleshooting common issues on the Azure Marketplace.