Minimalist Voice Bot with Twilio & OpenAI Realtime

This project demonstrates how to integrate Twilio's Programmable Voice API with OpenAI's real-time streaming API to enable real-time voice agents. Users can make voice calls via Twilio and the system proxies the audio with OpenAI's Realtime API.

How it Works

• The /incoming-call endpoint responds to Twilio's incoming call webhook with the TwiML noun <Stream/>
• A Media Stream is established with the app's websocket endpoint.
• Audio packets from the voice call are forwarded to OpenAI's Realtime API.
• OpenAI responds with audio packets, which are forwarded to Twilio.

Get Started

0. Prerequisites

• Twilio account with a phone number
• OpenAI Platform Account and OPENAI_API_KEY
• nGrok installed globally

1. Clone Repo

git clone https://github.com/pBread/twilio-openai-voicebot-simple
cd twilio-openai-voicebot-simple

2. Install Dependencies

npm install

3. Start Ngrok Tunnel

The application needs to know the domain (HOSTNAME) it is deployed to in order to function correctly. This domain is set in the HOSTNAME environment variable and it must be configured before starting the app.

Start ngrok by running this command.

ngrok http 3000

Then copy the domain

Note: ngrok provides static domains for all ngrok users. You can avoid updating the HOSTNAME every time by provisioning your own static domain.

4. Add Environment Variables

OPENAI_API_KEY=your-openai-api-key

HOSTNAME=your-ngrok-domain.ngrok.app

5. Run the App

This command will start the Express server which handles incoming Twilio webhook requests and media streams.

npm run dev

6. Configure Twilio Phone Number Webhooks

Go to your Twilio Console and configure the Voice webhooks for your Twilio phone number:

• Incoming Call Webhook: Select POST and set url to: https://your-ngrok-domain.ngrok.app/incoming-call
• Call Status Update Webhook: Select POST and set url to: https://your-ngrok-domain.ngrok.app/call-status-update

7. Place a Call to Your Twilio Phone Number

You're all set. Place a call to your Twilio Phone Number and you should see the real-time transcript logged to your local terminal.