Add test_ddev.sh and update the issue templates [skip ci][ci skip] (d…

…dev#2863)

.github/ISSUE_TEMPLATE/Bug_report.md

@@ -7,17 +7,18 @@ assignees: ''
 
 ---
 
+**Run a Diagnostic**
+
+If you're having trouble with ddev,
+
+1. Please use the latest stable version of DDEV-Local before reporting. Upgrading is easy.
+2. Please run a quick diagnostic and post the results as a new gist on gist.github.com (or on another pastebin-type site if you prefer). You can download [test_ddev.sh](https://raw.githubusercontent.com/drud/ddev/master/scripts/test_ddev.sh) and run it per the instructions at the top, or `curl -sSL https://raw.githubusercontent.com/drud/ddev/master/scripts/test_ddev.sh.sh | bash -s` - That will help so we don't have to ask so many questions... And it it works, it probably means there's something wrong with your project, not ddev.
 **Describe the bug**
 A clear and concise description of what the bug is.
 
 **To Reproduce**
 Steps to reproduce the behavior:
 
-1. Go to '...'
-2. Click on '....'
-3. Scroll down to '....'
-4. See error
-
 **Expected behavior**
 A clear and concise description of what you expected to happen.
 

.github/ISSUE_TEMPLATE/Support_request.md

@@ -0,0 +1,39 @@
+---
+name: Support Request
+about: Get help with a problem
+title: ''
+labels: ''
+assignees: ''
+
+---
+
+**Run a Diagnostic**
+
+If you're having trouble with ddev, 
+
+1. Please use the latest stable version of DDEV-Local before reporting. Upgrading is easy. 
+2. Please run a quick diagnostic and post the results as a new gist on gist.github.com (or on another pastebin-type site if you prefer). You can download [test_ddev.sh](https://raw.githubusercontent.com/drud/ddev/master/scripts/test_ddev.sh) and run it per the instructions at the top, or `curl -sSL https://raw.githubusercontent.com/drud/ddev/master/scripts/test_ddev.sh.sh | bash -s` - That will help so we don't have to ask so many questions... And it it works, it probably means there's something wrong with your project, not ddev.
+
+**Describe the Problem**
+
+Please explain exactly what the problem is.
+
+**To Reproduce**
+
+Please describe step-by-step exactly how to recreate the problem you're having.
+
+**Screenshots**
+If applicable, add screenshots to help explain your problem.
+
+**Version and configuration information (please complete the following information):**
+
+This is only necessary if you did *not* run the script above.. which we'd appreciate it if you'd run.
+
+- Host computer OS and Version: [e.g. Windows 10, macOS Big Sur, Linux (distro), WSL2 (distro)]
+- Docker Desktop version if on macOS or Windows (from "About Docker Desktop")
+- ddev version information (use `ddev version`)
+- config.yaml contents for the misbehaving project
+- Do you have any custom configuration (nginx, php, mysql) in the .ddev folder? If so, have you tried without them?
+
+**Additional context**
+Add any other context about the problem here. Thanks!

scripts/test_ddev.sh

@@ -0,0 +1,40 @@
+#!/bin/bash
+
+# Please run this script with "bash testddev.sh"
+# You can copy and paste it (make a file named testddev.sh)
+# Or use curl or wget to download the *raw* version.
+# If you're on Windows (not WSL2) please run it in a git-bash window
+# When you are reporting an issue, please include the full output of this script.
+# If you have NFS enabled globally, please temporarily disable it with
+# `ddev config global --nfs-mount-enabled=false`
+
+PROJECT_NAME=tryddevproject-${RANDOM}
+
+function cleanup {
+  printf "\nPlease delete this project after debugging with 'ddev delete -Oy ${PROJECT_NAME}'\n"
+}
+trap cleanup EXIT
+
+uname -a
+ddev version
+ls -l "$(which docker)"
+ddev poweroff
+docker ps -a
+docker run -it --rm busybox ls
+mkdir -p ~/tmp/${PROJECT_NAME} && cd ~/tmp/${PROJECT_NAME}
+printf "<?php\nprint 'ddev is working. You will want to delete this project with \"ddev delete -Oy ${PROJECT_NAME}\"';\n" >index.php
+ddev config --project-type=php
+ddev start || ( \
+  set +x && \
+  ddev list && \
+  printf "========= web container healthcheck ======\n" && \
+  docker inspect --format "{{json .State.Health }}" ddev-${PROJECT_NAME}-web && \
+  printf "============= ddev-router healthcheck =========\n" && \
+  docker inspect --format "{{json .State.Health }}" ddev-router && \
+  ddev logs >logs.txt && \
+  printf "Start failed. Please provide this output and the contents of ~/tmp/${PROJECT_NAME}/logs.txt in a new gist at gist.github.com\n" && \
+  exit 1 )
+echo "Thanks for running the diagnostic. It was successful."
+echo "Please provide the output of this script in a new gist at gist.github.com"
+echo "Running ddev launch in 5 seconds" && sleep 5
+ddev launch