RSVP: Customer Intent Detection via Agent Response Contrastive and Generative Pre-Training (EMNLP 2023 Findings)

Official implementation for our EMNLP 2023 Findings paper "RSVP: Customer Intent Detection via Agent Response Contrastive and Generative Pre-Training".

Setup

• Build environment

pip3 install requirements.txt

• Put data in data/

Run

• Overall running command

python3 RSVP.py --train_path [train_data_path] --dev_path [dev/valid_data_path] --test_path [test_data_path] --label_map_path [label_map_path] --task [task_name] 

• For example, TwACS

python3 RSVP.py --train_path data/airlines_train.csv --dev_path data/airlines_valid.csv --test_path data/airlines_test.csv --label_map_path data/airline_label_map.pkl --task airline

• The task include airline, woz, and sgd.