implementation of reply from thread

Changelog.txt

@@ -5,5 +5,9 @@ Legend
 
 -------------------------------- Version 2.0.0 --------------------------------------
 
-	+ Admin can all the tickets.
-	+ Customer can create or view his/her tickets
+	  +Integrate Uvdesk Helpdesk System with magento
+      +Admin can manage tickets from magento backend.
+      +Admin can reply on tickets.
+      +Admin can delete any ticket.
+      +Customers can reply to tickets from their magento store account on front-end.
+      +Real time synchronization between Uvdesk Helpdesk System and magento Store tickets.

src/app/code/Webkul/UvDeskConnector/Block/AllTickets.php

@@ -15,10 +15,11 @@ class AllTickets extends \Magento\Framework\View\Element\Template
 {
 
     /**
-     * [__construct description]
-     * @param \Magento\Framework\View\Element\Template\Context $context [description]
-     * @param \Webkul\LoginForm\Model\NewsFactory              $model   [description]
-     * @param array                                            $data    [description]
+     * @param \Magento\Framework\View\Element\Template\Context $context
+     * @param \Webkul\UvDeskConnector\Helper\Tickets           $ticketHelper
+     * @param \Webkul\UvDeskConnector\Model\TicketManager      $ticketManager
+     * @param \Magento\Customer\Model\Session                  $customerSession
+     * @param array                                            $data
      */
 	public function __construct(
         \Magento\Framework\View\Element\Template\Context $context,
@@ -50,9 +51,6 @@ public function getTicketsAccToCustomer()
             $pageNo = null;
         }
         $tickets = $this->_ticketManager->getAllTicketss($pageNo,null,null,null,$customerUvdeskId,null,null,null,null,null,null);
-        // echo "<pre>";
-        // print_r($tickets);
-        // die;
         return $this->_ticketHelper->formatData($tickets);   
     }
 

src/app/code/Webkul/UvDeskConnector/Changelog.txt

@@ -5,5 +5,9 @@ Legend
 
 -------------------------------- Version 2.0.0 --------------------------------------
 
-	+ Admin can all the tickets.
-	+ Customer can create or view his/her tickets
+	  +Integrate Uvdesk Helpdesk System with magento
+      +Admin can manage tickets from magento backend.
+      +Admin can reply on tickets.
+      +Admin can delete any ticket.
+      +Customers can reply to tickets from their magento store account on front-end.
+      +Real time synchronization between Uvdesk Helpdesk System and magento Store tickets.

src/app/code/Webkul/UvDeskConnector/Controller/Adminhtml/Tickets/AddReplyToTicket.php

@@ -1,13 +1,13 @@
 <?php
 /**
-* Webkul Software.
-*
-* @category Webkul
-* @package Webkul_UvDeskConnector
-* @author Webkul
-* @copyright Copyright (c) 2010-2016 Webkul Software Private Limited (https://webkul.com)
-* @license https://store.webkul.com/license.html
-*/
+ * Webkul Software.
+ *
+ * @category  Webkul
+ * @package   Webkul_UvDeskConnector
+ * @author    Webkul Software Private Limited
+ * @copyright Copyright (c) 2010-2017 Webkul Software Private Limited (https://webkul.com)
+ * @license   https://store.webkul.com/license.html
+ */
 
 namespace Webkul\UvDeskConnector\Controller\Adminhtml\Tickets;
 
@@ -34,9 +34,6 @@ public function __construct(
 
     public function execute()
     {
-        echo "here";
-        print_r($this->getRequest()->getParams());
-        die;
         $resultPage = $this->_resultPageFactory->create();
         $resultPage->getConfig()->getTitle()->prepend(__('Tickets'));
         return $resultPage;

src/app/code/Webkul/UvDeskConnector/Controller/Adminhtml/Tickets/DownloadAttachment.php

@@ -1,13 +1,13 @@
 <?php
 /**
-* Webkul Software.
-*
-* @category Webkul
-* @package Webkul_UvDeskConnector
-* @author Webkul
-* @copyright Copyright (c) 2010-2016 Webkul Software Private Limited (https://webkul.com)
-* @license https://store.webkul.com/license.html
-*/
+ * Webkul Software.
+ *
+ * @category  Webkul
+ * @package   Webkul_UvDeskConnector
+ * @author    Webkul Software Private Limited
+ * @copyright Copyright (c) 2010-2017 Webkul Software Private Limited (https://webkul.com)
+ * @license   https://store.webkul.com/license.html
+ */
 
 namespace Webkul\UvDeskConnector\Controller\Adminhtml\Tickets;
 
@@ -19,10 +19,12 @@ class DownloadAttachment extends \Magento\Backend\App\Action
     /** @var \Magento\Framework\View\Result\PageFactory */    
     protected $_resultPageFactory;
 
-   /**
-     * @param \Magento\Backend\App\Action\Context $context
-     * @param \Magento\Framework\View\Result\PageFactory $resultPageFactory
-     */      
+    /**
+     * @param \Magento\Backend\App\Action\Context              $context
+     * @param \Magento\Framework\Controller\Result\RawFactory  $resultRawFactory
+     * @param \Magento\Framework\App\Response\Http\FileFactory $fileFactory
+     * @param \Webkul\UvDeskConnector\Model\TicketManager      $ticketManager
+     */
     public function __construct(
         \Magento\Backend\App\Action\Context $context,
         \Magento\Framework\Controller\Result\RawFactory $resultRawFactory,
@@ -41,28 +43,11 @@ public function execute()
       $attachmenId = $this->getRequest()->getParam('attachment_id');
       $name = $this->getRequest()->getParam('name');
       $file = $this->_ticketManager->downloadAttachment($attachmenId);
-      // echo "<pre>";
-      // print_r($file);
-      // die;
-
       header('Content-Disposition: attachment; filename="'.$name.'"');
-      header('Content-Type: '.$file['info']['content_type']); # Don't use application/force-download - it's not a real MIME type, and the Content-Disposition header is sufficient
+      header('Content-Type: '.$file['info']['content_type']); 
       header('Content-Length: ' . strlen($file['response']));
       header('Connection: close');
       echo $file['response'];
-        //          $this->getResponse ()   ->setHttpResponseCode ( 200 )
-        //             ->setHeader ( 'Cache-Control', 'must-revalidate, post-check=0, pre-check=0', true )
-        //              ->setHeader ( 'Pragma', 'public', true )
-        //             ->setHeader ( 'Content-type', 'application/force-download' )
-        //             ->setHeader ( 'Content-Length', 696 )
-        //             ->setHeader ('Content-Disposition', 'attachment' . '; filename=' . basename('http://testingnew.voipkul.com/en/api/ticket/attachment/18077.json') );
-        // $this->getResponse ()->clearBody ();
-        // $this->getResponse ()->sendHeaders ();
-        // readfile ( 'http://testingnew.voipkul.com/en/api/ticket/attachment/18077.json' );
-        // exit;
-        // $resultPage = $this->_resultPageFactory->create();
-        // $resultPage->getConfig()->getTitle()->prepend(__('Tickets'));
-        // return $resultPage;
     }
 
     /*

src/app/code/Webkul/UvDeskConnector/Controller/Adminhtml/Tickets/GetTickets.php

@@ -1,13 +1,13 @@
 <?php
 /**
-* Webkul Software.
-*
-* @category Webkul
-* @package Webkul_UvDeskConnector
-* @author Webkul
-* @copyright Copyright (c) 2010-2016 Webkul Software Private Limited (https://webkul.com)
-* @license https://store.webkul.com/license.html
-*/
+ * Webkul Software.
+ *
+ * @category  Webkul
+ * @package   Webkul_UvDeskConnector
+ * @author    Webkul Software Private Limited
+ * @copyright Copyright (c) 2010-2017 Webkul Software Private Limited (https://webkul.com)
+ * @license   https://store.webkul.com/license.html
+ */
 
 namespace Webkul\UvDeskConnector\Controller\Adminhtml\Tickets;
 
@@ -28,10 +28,13 @@ class GetTickets extends \Magento\Backend\App\Action
     /** @var \Webkul\UvDeskConnector\Helper\Tickets */    
     protected $_ticketsHelper;
 
-   /**
-     * @param \Magento\Backend\App\Action\Context $context
-     * @param \Magento\Framework\View\Result\PageFactory $resultPageFactory
-     */      
+    /**
+     * @param \Magento\Backend\App\Action\Context         $context
+     * @param \Magento\Framework\View\Result\PageFactory  $resultPageFactory
+     * @param \Magento\Framework\Json\Helper\Data         $jsonHelper
+     * @param \Webkul\UvDeskConnector\Model\TicketManager $ticketManager
+     * @param \Webkul\UvDeskConnector\Helper\Tickets      $ticketsHelper
+     */
     public function __construct(
         \Magento\Backend\App\Action\Context $context,
         \Magento\Framework\View\Result\PageFactory $resultPageFactory,
@@ -49,9 +52,6 @@ public function __construct(
 
     public function execute()
     {
-        // echo "<pre>";
-        // print_r($this->getRequest()->getParams());
-        // die;
         $page = $this->checkStatus('pageNo');
         $label = $this->checkStatus('labels');  
         $tab = $this->checkStatus('tab');
@@ -62,30 +62,20 @@ public function execute()
         $priority = $this->checkStatus('priority');
         $type = $this->checkStatus('type');
         $tag = $this->checkStatus('tag');
-        $mailbox =$this->checkStatus('mailbox');  
-        // $this->_ticketsHelper->formatParameter($this->getRequest()->getParams());
-        // $tab = $this->getRequest()->getParam('tab');
-        // $label = $this->getRequest()->getParam('labels');
-        // $agent = $this->getRequest()->getParam('agent');
-        // $customer = $this->getRequest()->getparam('customer');
-        $tickets = $this->_ticketManager->getAllTicketss($page,$label,$tab,$agent,$customer,$group,$team,$priority,$type,$tag,$mailbox);
-        //         echo "<pre>";
-        // print_r($tickets);
-        // die;
+        $mailbox =$this->checkStatus('mailbox');
+        $tickets = $this->_ticketManager->getAllTicketss($page, $label, $tab, $agent, $customer, $group, $team, $priority, $type, $tag, $mailbox);
         $formatedTickets = $this->_ticketsHelper->formatData($tickets);
-        // echo "<pre>";
-        // print_r($formatedTickets);
-        // die;
         $this->getResponse()->setHeader('Content-type', 'application/json');
         $this->getResponse()->setBody($this->_json->jsonEncode($formatedTickets));          
         // $resultPage = $this->_resultPageFactory->create();
         // $resultPage->getConfig()->getTitle()->prepend(__('Tickets'));
         // return $resultPage;
     }
 
-    public function checkStatus($code){
+    public function checkStatus($code)
+    {
         $flag = $this->getRequest()->getParam($code);
-        if(isset($flag)) {
+        if (isset($flag)) {
             return $this->getRequest()->getParam($code);
         } else {
             return null;
@@ -99,6 +89,6 @@ public function checkStatus($code){
      */
     protected function _isAllowed()
     {
-        return $this->_authorization->isAllowed('Webkul_UvDeskConnector::tickets_gettickets');
+        return $this->_authorization->isAllowed('Webkul_UvDeskConnector::tickets_index');
     }
 }

src/app/code/Webkul/UvDeskConnector/Controller/Adminhtml/Tickets/LabelsTickets.php

@@ -1,13 +1,13 @@
 <?php
 /**
-* Webkul Software.
-*
-* @category Webkul
-* @package Webkul_UvDeskConnector
-* @author Webkul
-* @copyright Copyright (c) 2010-2016 Webkul Software Private Limited (https://webkul.com)
-* @license https://store.webkul.com/license.html
-*/
+ * Webkul Software.
+ *
+ * @category  Webkul
+ * @package   Webkul_UvDeskConnector
+ * @author    Webkul Software Private Limited
+ * @copyright Copyright (c) 2010-2017 Webkul Software Private Limited (https://webkul.com)
+ * @license   https://store.webkul.com/license.html
+ */
 
 namespace Webkul\UvDeskConnector\Controller\Adminhtml\Tickets;
 

src/app/code/Webkul/UvDeskConnector/Controller/Adminhtml/Tickets/TicketThread.php

@@ -1,13 +1,13 @@
 <?php
 /**
-* Webkul Software.
-*
-* @category Webkul
-* @package Webkul_UvDeskConnector
-* @author Webkul
-* @copyright Copyright (c) 2010-2016 Webkul Software Private Limited (https://webkul.com)
-* @license https://store.webkul.com/license.html
-*/
+ * Webkul Software.
+ *
+ * @category  Webkul
+ * @package   Webkul_UvDeskConnector
+ * @author    Webkul Software Private Limited
+ * @copyright Copyright (c) 2010-2017 Webkul Software Private Limited (https://webkul.com)
+ * @license   https://store.webkul.com/license.html
+ */
 
 namespace Webkul\UvDeskConnector\Controller\Adminhtml\Tickets;
 
@@ -44,10 +44,12 @@ public function execute()
         $ticketId = isset($post['ticket_id'])?$post['ticket_id']:null;
         $tickeIncrementId = isset($post['incremet_id'])?$post['incremet_id']:null;
         $reply = isset($post['product']['description'])?$post['product']['description']:null;
-        if(isset($post['addReply']) &&  $post['addReply'] ==  1 ){
+        if (isset($post['addReply']) &&  $post['addReply'] ==  1 ) {
             $resultRedirect = $this->resultFactory->create(ResultFactory::TYPE_REDIRECT);
-            $response = $this->_ticketManager->addReplyToTicket($ticketId,$tickeIncrementId,$reply);
-            $resultRedirect->setPath('uvdeskcon/tickets/ticketthread/', ['id' => $ticketId,'increment_id'=>$tickeIncrementId]);
+            $response = $this->_ticketManager->addReplyToTicket($ticketId, $tickeIncrementId, $reply);
+            $resultRedirect->setPath(
+                'uvdeskcon/tickets/ticketthread/', ['id' => $ticketId,'increment_id'=>$tickeIncrementId]
+            );
             return $resultRedirect;
         }
 
@@ -59,6 +61,6 @@ public function execute()
      */
     protected function _isAllowed()
     {
-        return $this->_authorization->isAllowed('Webkul_UvDeskConnector::tickets_ticketthread');
+        return $this->_authorization->isAllowed('Webkul_UvDeskConnector::tickets_index');
     }
 }

src/app/code/Webkul/UvDeskConnector/Controller/CreateTicket/Index.php

@@ -56,7 +56,7 @@ public function execute()
             'name'=>$customerDetail['name'],
             'from'=>$customerDetail['email'],
             'subject'=>$post['subject'],
-            'reply'=>'klklllkl',
+            'reply'=>$post['message'],
             'type'=>$post['type']
         ];
         $response = $this->_ticketManager->createTicket($ticketData);

src/app/code/Webkul/UvDeskConnector/Controller/TicketList/Index.php

@@ -56,7 +56,7 @@ public function execute()
         $post = $this->getRequest()->getParams();
         if (isset($post['pageNo']) && isset($post['isAjax'])) {
             $customerUvdeskId = $this->_customerSession->getCustomerUvdeskId();
-            $tickets = $this->_ticketManager->getAllTicketss($post['pageNo'],null,null,null,$customerUvdeskId);
+            $tickets = $this->_ticketManager->getAllTicketss($post['pageNo'], null, null, null, $customerUvdeskId);
             $formatedTickets = $this->_ticketsHelper->formatData($tickets);
             $this->getResponse()->setHeader('Content-type', 'application/json');
             $this->getResponse()->setBody($this->_json->jsonEncode($formatedTickets));  

src/app/code/Webkul/UvDeskConnector/Controller/TicketView/Index.php

@@ -33,7 +33,8 @@ public function __construct(
         Context $context,
         PageFactory $resultPageFactory,
         \Webkul\UvDeskConnector\Model\TicketManager $ticketManager
-    ) {
+    ) 
+    {
         $this->_resultPageFactory = $resultPageFactory;
         $this->_ticketManager = $ticketManager;
         parent::__construct($context);
@@ -48,16 +49,17 @@ public function execute()
     {
         $resultPage = $this->_resultPageFactory->create();
         // $resultPage->getConfig()->getTitle()->set(__('UVdesk Add On'));
-
         // $resultPage->getConfig()->getTitle()->prepend(__('Tickets'));
         $post = $this->getRequest()->getParams();
         $ticketId = isset($post['ticket_id'])?$post['ticket_id']:null;
         $tickeIncrementId = isset($post['incremet_id'])?$post['incremet_id']:null;
         $reply = isset($post['product']['description'])?$post['product']['description']:null;
-        if(isset($post['addReply']) &&  $post['addReply'] ==  1 ){
+        if (isset($post['addReply']) &&  $post['addReply'] ==  1 ) {
             $resultRedirect = $this->resultFactory->create(ResultFactory::TYPE_REDIRECT);
-            $response = $this->_ticketManager->addReplyToTicket($ticketId,$tickeIncrementId,$reply);
-            $resultRedirect->setPath('uvdeskcon/ticketview/index/', ['id' => $ticketId,'increment_id'=>$tickeIncrementId]);
+            $response = $this->_ticketManager->addReplyToTicket($ticketId, $tickeIncrementId, $reply);
+            $resultRedirect->setPath(
+                'uvdeskcon/ticketview/index/', ['id' => $ticketId,'increment_id'=>$tickeIncrementId]
+            );
             return $resultRedirect;
         }
         return $resultPage;

src/app/code/Webkul/UvDeskConnector/Helper/Data.php

@@ -18,7 +18,7 @@
  */
 
 class Data extends AbstractHelper
-{	
+{   
 
     /**
      * @var \Magento\Config\Model\ResourceModel\Config
@@ -66,16 +66,5 @@ public function getCompanyDomainName()
                                      \Magento\Store\Model\ScopeInterface::SCOPE_STORE
                                  );
         return $companyDomainName;
-    }  
-
-
-    // public function getAccessToken() 
-    // {
-    //     return 'A289AA1A50DA12175D033D194DE5F5E813781A289AA1A50DA12175D033D194DE5F5E8';
-    // }
-
-    // public function getCompanyDomainName()
-    // {
-    //     return 'testingnew';
-    // }
+    }
 }