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Ticket History

Ticket History is a custom Zendesk app that displays a user's recent tickets in the ticket sidebar, along with the status, creation date, and currently assigned user. Clicking on a particular ticket will open up a preview of the requester's original comment, and also allows the user to switch directly to that ticket in the agent interface.

Installation

Installation is simple. Simply search for the Ticket History app in the Zendesk Apps Directory and click Install.

Configuration

Setting Description
List length Changes the default number of tickets shown in the app
Show satisfaction ratings When enabled, indicators will appear next to each ticket's subject line for good, bad, and/or unoffered satisfaction scores
Show preview When enabled, clicking on a ticket in the app will open a modal with a preview of the ticket
Exclude archived tickets When enabled, the app will not display archived tickets. Disabling this setting may reduce app performance

Screenshots

Sidebar app Lightbox ticket preview

Bugs

Please open a new issue here if you run into any bugs.

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