Nudge more technical support toward GH Discussions (pantsbuild#17906)

* Nudge more technical support toward GH Discussions

* Nudge more technical support toward GH Discussions

* Add case studies to blog description

docs/markdown/Getting Help/getting-help.md

@@ -4,21 +4,30 @@ slug: "getting-help"
 excerpt: "How to engage with the Pants community."
 hidden: false
 createdAt: "2020-03-23T21:37:03.235Z"
-updatedAt: "2022-02-03T23:16:37.806Z"
+updatedAt: "2023-01-04T23:16:37.806Z"
 ---
 The [Pants community](doc:the-pants-community) is friendly, welcoming, and passionate about improving the craft of software engineering. If you need help with anything Pants-related, you've come to the right place.  We'd love to hear from you!
 
-Slack
+Discussions
+----
+
+The best place to ask technical questions or hold design discussions is via the project's [GitHub Discussions](https://github.com/pantsbuild/pants). While questions, feedback, and design discussions are equally welcome on Slack, *we encourage you to choose Discussions whenever it's likely other users would benefit from persistent access to the conversation*. GitHub Discussions is indexed by search engines, and its content is retained long-term, so this is opportunity to help your fellow Pants users by making it easier for folks to discover supplementary technical information beyond the [docs](https://pantsbuild.org/docs).
+
+We encourage you to introduce yourself in the [`"welcome"`](https://github.com/pantsbuild/pants/discussions/categories/-welcome) category!
+
+
+Community Chat
 -----
 
-The best place to get help is the Pants project's Slack workspace. You can join using [this link](https://docs.google.com/forms/d/e/1FAIpQLSf9zgf-MXRnVDJbrVEST3urqneq7LCcy0zw8qU-GH4hPMn52A/viewform?usp=sf_link).
+The best place to become acquainted with Pants community members and exchange informal chat is at the project's Slack. You can join using [this link](https://docs.google.com/forms/d/e/1FAIpQLSf9zgf-MXRnVDJbrVEST3urqneq7LCcy0zw8qU-GH4hPMn52A/viewform?usp=sf_link). *We use Slack's basic tier, which expires messages after a couple months, so usage is best suited to the more ephemeral or informal conversations that are unlikely to have long-term archival value.*
+
+We encourage you to introduce yourself in the `#welcome` channel!
 
-We encourage you to introduce yourself in `#welcome`. You can use `#general` to ask questions or to share feedback.
 
 Blog
 ----
 
-Read [blog.pantsbuild.org](https://blog.pantsbuild.org/) to find elaboration on new features, tutorials, reveals of upcoming features, insights into what we're thinking about and working on, and behind-the-scenes interviews with Pants users and maintainers.
+Read [blog.pantsbuild.org](https://blog.pantsbuild.org/) to find elaboration on new features, tutorials, reveals of upcoming features, insights into what we're thinking about and working on, case studies, and behind-the-scenes interviews with Pants users and maintainers.
 
 Newsletter
 ----------
@@ -36,7 +45,7 @@ Mailing list
 
 You can join the `[email protected]` mailing list [here](https://groups.google.com/forum/#!forum/pants-devel). This is used mostly for announcements and for us to solicit user feedback.
 
-GitHub
+GitHub Repository
 ------
 
 Pants is an open-source software project, developed at [https://github.com/pantsbuild/pants](https://github.com/pantsbuild/pants).