E-Service

An online customer service system with knowledge base base on php.

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install

1. use composer to install workerman/workerman-for-win, workerman/gateway-worker-for-win, fukuball/jieba-php.

cd EService
composer install

2. install coreseek-4.1-win32 in EService\vendor.

3. create a datebase named "e-service" in mySQL and import \e-service_1.1.0.sql to "e-service".

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run

1. run bin\coreseek_service.bat to run coreseek to support search question.

2. run bin\workerman_service.bat to run workerman to support live chat.

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to-do

• 企业管理部分:

  • 企业部分功能实现;
  • 小部分修改完善;

• 在线客服部分:

  • 智能客服部分整合进 workerman 框架;

• 其他:

  • ? 项目转向 laravel 框架;
  • ? 使用 laravel 替代 workerman;
  • ? 寻找 coreseek 替代提高搜索性能;
  • ? 支持/转向 linux;

• 数据库部分

  • 现有数据整理;
  • 更详细真实的示例数据;

• 更详细高负载测试;