O11y SE Ramp Guide

The purpose of this plan is to assist you with establishing the key elements that are needed to become a successful SE at Splunk O11y. This 5 week ramp up plan is designed to enable all new SE’s to have the proper time to fully understand the Splunk O11y solution before being fully self-sufficient. This ramp up plan should be used as a guideline and many SE's will likely complete this sooner.

Week 1 - Gold Standard Demo

Complete all items in New SE First Week Checklist

Confirm manager has assigned you an account on our demo environment: SF Demo

Meet your mentor assigned by your manager

Begin practicing Gold Standard Demo Script

Gold Demo Recording

Shadow at least 3 customer meetings (any focus)

Deliver Gold Standard Demo for certification to your team and manager

Study and certify with mentor and manager on Service Bureau demo

Week 2 - Infrastructure Metric Monitoring

Review recording of Architecture presentation

Architecture POV Slide

Install the Splunk O11y Smart Agent on your local machine and see the current metrics of your MacBook in Splunk IMM

• Review w/ Mentor

Review with mentor the following topics:

• Chart/detector creation
• Analytics
• Infrastructure navigator

Shadow at least 3 IMM focused customer meetings

Complete the Observability for Modern Apps Workshop (Get Data In, Dashboards, and Detectors Modules)

Certify with your mentor and manager on the architecture portion of the POV

Week 3 - Application Performance Monitoring

Review APM Training Videos

Review APM Deployment Architecture

Review APM Case Studies

Shadow at least 3 APM customer meetings

Review APM Competitive Material

Install APM to monitor a sample application on your local machine

• Review w/ Mentor

Complete the Observability for Modern Apps Workshop (Monitoring as Code, uAPM, and Service Bureau Modules)

• Review w/ Mentor

Week 4 - Splunk On Call & Synthetics

Review Splunk On Call Preso

Review VictorOps Deal Process

Shadow at least 3 Splunk On Call customer meetings

Review Splunk On-Call Competitive Content

• xMatters
• PagerDuty
• OpsGenie
• ServiceNow

Complete the Observability for Modern Apps Workshop (On Call Section)

• Review w/ Mentor

Review Splunk On Call Demo

Study demo and Certify with your mentor and manager on Splunk On Call

Review Splunk Sythetics Gold Demo Script

Study demo and Certify with your mentor and manager on Splunk Synthetics

Week 5 - Processes

Review Lockout Document with mentor

Review CAP Ticket Processes with mentor:

• Activating APM
• Activating / Extending Trials
• Increasing Org Allotment limits (hosts, containers, custom metrics, etc.)

Review SWAT Ticket Processes with mentor

Review Feed Ticket Processes with mentor

Review Splunk Ideas (feature requests) processes with mentor